At a Glance
- Tasks: Gather and analyse market data to improve banking and insurance for consumers.
- Company: Join a mission-driven company focused on fairness in finance.
- Benefits: 25 days holiday, competitive salary, hybrid working, and career development.
- Other info: Collaborative team culture with regular socials and charity outreach.
- Why this job: Make a real impact on consumer finance while developing your research skills.
- Qualifications: Strong Excel skills, clear writing ability, and a passion for fairness.
The predicted salary is between 30000 - 40000 £ per year.
About the company: We’re a growing company with a mission to make banking and insurance fairer for consumers as well as the businesses that serve them. We do that through campaigning, publishing our unique ratings, and by working with companies to deliver better customer outcomes. We are recruiting for a new researcher to join our growing team.
About the Research Team: Fairer Finance’s Research Team gathers and analyses the market data which underlies our:
- Product Ratings: These are designed to help consumers choose good quality or good value financial services products.
- Customer Experience Ratings: These are designed to help consumers find a bank, building society or insurer that offers good service, not just a good rate or price.
- Research Projects: These support Fairer Finance’s campaigns by producing essential data analysis into key policy areas. This could involve economic modelling, data science and statistical analysis.
- Insights and Analysis: Our researchers track, analyse and communicate market changes and trends to companies, media, policymakers and a range of other stakeholders. This includes writing blogs and social media posts.
Our research team is responsible for keeping all our ratings up to date as well as developing our methodologies. Our ratings are scrutinised by the public, firms and the media alike - so keeping our data accurate is a core part of the role. Each researcher has their own specialism - but collaborates regularly with the wider research team.
Primary responsibilities of the Researcher:
- Product Ratings: Gathering data for our product ratings, including mystery shopping and analysing terms and conditions documents. Liaising with brands to request data and process updates. Keeping up to date with market trends and developing our methodologies.
- Customer Experience Ratings: Working within the wider research team to conduct our customer experience rating mystery shopping, including getting a firm grip on a range of personal finance products in order to properly analyse firms' transparency. Compiling and analysing data from our consumer survey. Ensuring our Insight Portal is kept up-to-date and accurate.
Secondary responsibilities:
- Contributing to our external research reports, including involvement in our policy work and campaigns.
- Contributing to consultancy projects through statistical or data science analysis of our consumer survey and product data.
- Engaging with external queries (from brands to media requests), including putting together short, concise overviews of our data.
- Writing blog posts for the website using your unique insights as a market expert.
Requirements of the Researcher:
- Essential: Good knowledge of Excel/Google Sheets, ability to write clearly, ability to tell a compelling story with data, an eye for detail and inquisitive nature, ability to problem solve independently, organisation skills, including keeping track of multiple ongoing projects, an ability to work well within and across teams.
- Desirable: Either a 2:1 University degree OR experience in a similar role, experience in managing and analysing quantitative data sets through economic modelling, data science or statistical analysis, understanding of the personal finance market / consumer issues.
Our values: We’re looking for someone who shares our values. This means: A passion for fairness, an enthusiasm to collaborate and co-create solutions, a supportive attitude towards others, the humility to seek out a diversity of views and listen to others, the courage to stand up for what you believe, a commitment to quality and an eye for detail, a desire to take the initiative and ownership of your work, a creative and innovative mindset, a reflective mindset, constantly seeking to learn, evaluate, and improve, a desire to seek feedback and learn quickly, the honesty to admit mistakes.
Researcher benefits: 25 days holiday plus bank holidays, and your birthday off. One extra day of holiday for every year with the business. Competitive starting salary with salary reviews every 6 months. Company pension scheme upon successful completion of the probationary period. Season ticket loan. Career Progression and Professional Development. Hybrid working - a mix of days working from home and from our central London offices. A friendly team with regular socials and a charity outreach day every year.
How to apply: Please apply with your CV and a covering letter. Your cover letter should explain why you want to work for Fairer Finance and why you believe you will be suitable for the role. You will only be considered for this role if you attach a tailored covering letter. We’d rather you didn’t use AI to create your cover letter, as we want to see how you communicate and get to know you better. If you do use AI to help create your cover letter, then please explain why and how you did this. Fairness is core to everything we do. We value diversity and inclusion. We welcome applications from candidates with diverse backgrounds. If you require any reasonable adjustments to be made at any stage of the application process, please let us know. YOU WILL ONLY BE CONSIDERED FOR THIS ROLE IF YOU ATTACH A TAILORED COVERING LETTER.
Researcher employer: Fairer Finance
At Fairer Finance, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values fairness and diversity. Our researchers enjoy competitive salaries, generous holiday allowances, and opportunities for professional development, all while working in a hybrid environment from our central London offices. Join us to make a meaningful impact in the financial services sector and grow alongside a passionate team dedicated to delivering better outcomes for consumers.
StudySmarter Expert Advice🤫
We think this is how you could land Researcher
✨Tip Number 1
Get to know the company inside out! Research Fairer Finance's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can showcase your analytical skills and attention to detail. Use examples from your past experiences to demonstrate how you’ve tackled similar challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Researcher
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure your cover letter is specifically tailored to Fairer Finance and the Researcher role. Highlight your passion for fairness and how your skills align with our mission. We want to see your personality shine through!
Show Off Your Data Skills:Since this role involves a lot of data analysis, don’t shy away from showcasing your experience with Excel or Google Sheets. Give us examples of how you've used data to tell a compelling story or solve problems in the past.
Be Clear and Concise:When writing your application, clarity is key! Make sure your writing is straightforward and easy to understand. We appreciate a good narrative, but keep it concise so we can quickly grasp your points.
Express Your Enthusiasm:Let us know why you’re excited about working with Fairer Finance! Share your thoughts on the personal finance market and how you can contribute to our research team. We love candidates who are genuinely passionate about what we do.
How to prepare for a job interview at Fairer Finance
✨Know Your Data
As a researcher, you'll be dealing with a lot of data. Make sure you brush up on your Excel or Google Sheets skills before the interview. Be prepared to discuss how you've used these tools in past roles, and think about specific examples where your data analysis made a difference.
✨Craft Your Story
You need to tell a compelling story with data. In your interview, practice explaining complex data insights in a clear and engaging way. Think about how you can relate your findings to real-world consumer issues, as this will resonate with the company's mission.
✨Show Your Passion for Fairness
The company values fairness, so make sure you convey your passion for this in your interview. Share any experiences or projects where you've advocated for consumer rights or transparency in financial services. This will show that you align with their core values.
✨Tailor Your Cover Letter
Don't forget the importance of a tailored cover letter! Use it to explain why you want to work for Fairer Finance and how your skills fit the role. Avoid generic templates; instead, highlight your unique insights and experiences that make you the perfect candidate.
