Workplace Experience Manager - UK in London

About Faire: Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.

About the Role: The Workplace Experience Manager is the primary owner of the London office experience and provides dedicated executive support to Faire's Regional GM for EMEA. This is a dual-scope role: approximately 75% Workplace Experience and 25% Executive Assistant support. On the workplace side, you'll ensure the London office is high-performing, operationally excellent, and a place people genuinely want to be. On the EA side, you'll be a trusted partner to a senior leader — managing their time, travel, and priorities with precision and discretion.

What You’ll Own:

• Workplace Operations & Facilities (~75% of role)
• Own the daily operations of the London office — safe, clean, organized, and fully functional at all times.
• Serve as the primary liaison to building management for facilities, maintenance, and escalations.
• Maintain office documentation, SOPs, and operational playbooks aligned with global standards.
• Triage and resolve workplace requests (Jira, Slack, email) with urgency and follow-through.
• Vendor Management & Budget
• Manage all workplace vendors (janitorial, catering, snacks, plant services, AV, etc.), holding partners accountable to defined quality and service standards.
• Own the London workplace budget — track actuals vs. plan, manage POs, and make smart tradeoffs to maintain experience quality within cost targets.
• Partner with Procurement and global Workplace leadership on vendor strategy, efficiency, and spend governance.
• Community & Events
• Plan and execute quarterly signature events, customer visits, and the annual end-of-year celebration in London.
• Create inclusive, well-executed experiences that strengthen employee connection and reflect Faire's culture.
• Partner with the global Employee Experience & DEIB team on event objectives and themes; you own the how and the where.
• Executive Assistant Support (~25% of role)
• Manage complex, cross-timezone calendar for Faire's Regional GM for EMEA — prioritising with judgment, not just logistics.
• Plan and coordinate team onsites, including strategic framing and logistics.
• Book travel and manage expenses accurately and efficiently.
• Prepare agendas for International Leads meetings and All Hands.
• Track priorities and proactively surface what needs the leader's attention.
• Anticipate needs, solve problems ahead of time, and maintain clear, responsive communication with the broader EA and leadership network.

What Success Looks Like:

• The London office runs smoothly and predictably — employees experience it as productive, welcoming, and worth showing up to.
• Vendors perform consistently; issues are caught early and resolved without drama.
• The workplace budget is managed responsibly and transparently, with clear ROI on spend decisions.
• The Regional GM feels genuinely supported — their time is protected and their priorities are reflected in how their schedule runs.
• Events are well-executed, on-brand, and land well with employees and customers alike.
• London feels connected to Faire globally, not like a satellite office running on its own.

About You:

• 5+ years of experience in Workplace, Facilities, Office Operations, or Hospitality — ideally in a fast-paced, high-growth environment.
• Demonstrated experience managing vendors and owning a budget with full accountability.
• Prior EA or Chiefs of Staff-adjacent experience — comfortable managing a senior leader's time and operating with discretion.
• Strong project management skills, including end-to-end event execution.
• Experience managing on-site staff or contractors.
• Highly organized, detail-oriented, and able to operate independently with minimal direction.
• Clear communicator who builds trust with both internal teams and external partners.
• Proficiency with Google Workspace, Slack, Jira, Notion, and similar tools.

Faire is building the infrastructure for independent retail. We believe in creating workplaces that enable our teams to do their best work — and this role is central to that. As the champion for workplace operations, this role requires office attendance 5 days per week. Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire:

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Real rewards: Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.