Senior Programme Manager – Systems, Change & Impact

Salary: £59,250 – £62,000 + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid, with one/two days per month in the office

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now seeking a Senior Programme Manager – Systems Change & Impact to play a central role in turning strategy into delivery across a complex and fast-moving portfolio of work. Sitting within the Systems Change & Impact team, the role brings structure, clarity and momentum to programmes spanning policy, research, engagement, communications and impact measurement.

This is a senior delivery role for someone who thrives in ambiguity, can manage multiple workstreams simultaneously, and is confident acting as a trusted adviser to senior colleagues and external stakeholders.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities

• Lead programme planning and delivery across the Systems Change & Impact portfolio, including budgets, timelines, milestones, governance and risk management.
• Own and deliver high-quality management and progress reporting, including quarterly leadership reporting, Board inputs and tracking delivery against organisational goals.
• Coordinate the cross-organisational research portfolio, developing progress reporting, supporting long-term planning and maintaining an active research community.
• Facilitate strong cross-team alignment, ensuring systems change activity integrates effectively with Innovation & Development, Investment and Policy & Strategy pipelines.
• Build and maintain collaborative relationships with external stakeholders and represent Fair4All Finance at sector events, roundtables and consultations.
• Work with Communications colleagues to ensure evidence, insights and learning are communicated clearly and accessibly.
• Provide leadership, coaching and mentoring to colleagues involved in systems change work, supporting capability development and continuous improvement.
• Act as the Systems Change & Impact lead for legal, procurement, contract and supplier management, ensuring robust processes and value for money.
• Ensure organisational policies, governance and compliance requirements are embedded in day-to-day programme delivery.
• Apply agile approaches to adapt plans in response to new insights, risks or opportunities.
• Significant experience delivering complex, multi-stakeholder programmes, ideally involving policy, regulatory or market-level change.
• Strong understanding of financial services, inclusive finance or consumer-focused markets, and the barriers faced by people in vulnerable circumstances.
• Demonstrable experience applying systems thinking, theory of change or impact frameworks in programme design and delivery.
• Expertise in evaluation, insight generation, data interpretation and translating evidence into strategic recommendations.
• Excellent stakeholder management skills, with confidence operating at senior levels across government, regulators, financial providers and civil society.
• Strong commercial acumen, including experience with budgets, funding models, contracts, procurement or supplier management.
• High levels of organisation and resilience, able to manage multiple priorities and deliver in ambiguous, changing environments.
• Exceptional written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences.
• Experience working directly with government, regulators, industry bodies or policy-shaping environments.
• Knowledge of financial inclusion, consumer vulnerability, credit markets or inclusive product design.
• Experience leading or commissioning impact evaluations, research projects or large-scale insight programmes.
• Familiarity with subsidy design, investment models or market-shaping incentives.
• Experience building or facilitating cross-sector partnerships or communities of practice.

Person Profile

• Analytical and intellectually curious, comfortable engaging with complex systems and imperfect information.
• Purpose-driven, with a strong commitment to improving financial outcomes for people in vulnerable circumstances.
• Collaborative and generous with your expertise, able to bring diverse stakeholders together around shared goals.
• Confident and credible, able to translate complexity into clarity and support informed decision-making.
• Proactive and self-directed, anticipating needs and driving momentum across varied programmes.
• Creative and resourceful, open to bold, evidence-led approaches to systemic challenges.
• Values-led and empathetic, modelling fairness, inclusion, compassion and collaboration in all interactions.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member.

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk.

Our Benefits include:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave
• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget
• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Monday 9th February

Please note, we reserve the right to close this advert ahead of the closing date, so please ensure you apply as soon as possible.

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK