Strategic Communications Senior Manager in England

Fair4All Finance is a not‑for‑profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Location: London (Aldgate East)/Hybrid – attend the London office approximately once per week. Expect flexibility for remote work during the rest of the week.

Base salary: £58,000–£64,000 + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution) and additional benefits.

Key Responsibilities

• Lead the development and delivery of Fair4All Finance’s communications and engagement strategy, aligned to organisational priorities.
• Shape and deliver communications that influence key stakeholders across financial services, government, regulators, social investment and civil society.
• Lead the production of high‑quality publications, reports and evidence outputs that communicate learning and impact.
• Develop and distribute engaging content across digital and offline channels.
• Act as guardian of Fair4All Finance’s brand, tone of voice and visual identity.
• Oversee social media channels (LinkedIn and X/Twitter) and manage the organisation’s website, improving content and performance.
• Lead media relations activity and support senior colleagues with media interviews, speaking engagements and strategic messaging.
• Plan and deliver stakeholder events (online and in‑person).
• Line‑manage and develop a small communications team, building capability and sharing best practice.
• Assess communications effectiveness and ensure activity delivers value for money.

Experience and Competencies

• Proven experience designing and delivering impactful communications as part of an organisation‑wide strategy.
• Excellent copywriting, editing and proofreading skills, with the ability to adapt tone and style for different audiences and channels.
• Strong stakeholder engagement and relationship‑building skills, including experience supporting senior leaders.
• Experience of media relations, including building journalist relationships and securing national‑level coverage.
• Ability to translate complex evidence, insights and data into clear, compelling narratives.
• Strong digital communications capability, including oversight of websites, social media and content performance.
• Ability to balance strategic planning with hands‑on delivery, often to tight deadlines.
• Knowledge of the UK financial services or consumer finance landscape, or the ability to develop this knowledge quickly.
• Experience working in a social purpose, not‑for‑profit or public sector organisation.
• Experience of policy, regulatory or advocacy communications.
• Experience delivering cause‑based campaigns or working with influencers or brand ambassadors.
• Experience developing accessible and inclusive communications.

Person Profile

• Purpose‑driven, with a genuine commitment to improving financial wellbeing for people in vulnerable circumstances.
• Collaborative and inclusive, valuing diverse perspectives and partnership working.
• Creative and resourceful, with a proactive approach to problem‑solving and continuous improvement.
• Highly organised, with strong attention to detail and high standards of quality.
• Comfortable working with ambiguity and adapting to emerging priorities.
• Supportive and encouraging with colleagues, enjoying the development of others.
• Able to move confidently between strategic oversight and operational delivery.
• A confident, clear and credible communicator who can represent Fair4All Finance externally with warmth and authority.

Benefits

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness and income protection, family leave.
• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme).

Personal & Professional Development

• Individual discretionary training budget.
• Book club – mission aligned, up to 4 per year.

Equality, Diversity and Inclusion

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy and socioeconomic status. We are a Disability Confident Committed scheme member and will offer an initial interview to disabled applicants who meet the essential criteria for the role. If you need any support or reasonable adjustments during the process, please contact us.

Application Process

Submit your application via Our Careers portal by 5pm on Monday 12th January. Pre‑employment checks may be required, which include employment reference, financial and criminal record checks, conducted via TrustID. All applicants must have an existing Right to Work in the UK.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Marketing; Industries: Financial Services, Public Relations and Communications Services, and Non‑profit Organisations.