Hospitality Training Coordinator

Fair Shot is a registered charity, supporting young adults with learning disabilities. We believe that if a person with a learning disability wants to work, they can.

We challenge misconceptions about adults with learning disabilities, equipping both individuals and employers with the skills to build neuroinclusive, sustainable careers. By delivering, testing, championing and modelling neuroinclusion in hospitality, we are creating real solutions to address the 94% unemployment rate among people with learning disabilities.

Values: Bold & Disruptive, Transparent, Resilient, Pragmatic, Approachable.

Key information:

• Full-time role: 5 days per week, Monday to Friday (42.5 hours):

Cafe: This role requires the successful candidate to work in the cafe 2 days a week, as a cafe all-rounder delivering training to learners and making observations on shift

Office: The candidate will spend 3 additional days in the office, and will have the option to work from home once a week

• Annual Leave Allowance: 30 days (including Bank Holidays)
• One Friday off a month

Prior to commencing your employment, the following must be completed, costs for both will be covered by the Charity:

• Enhanced DBS Check: Your offer of employment is conditional upon a satisfactory outcome.
• Safeguarding Course (Vulnerable Adults): This must be completed before, or in your first week of employment.

This role is part of the Impact Team, which oversees the Charity’s 3 programmes:

• Hospitality Training Programme: Where were deliver hospitality training to people on a Mencap Supported Internship Programme;
• Employment Programme: Where we support people into paid and sustainable employment; this also encompasses our volunteer Mentorship Programme;
• Scaling our Impact: Where we offer external consultancy so others can deliver similar programmes to support people with learning disabilities into employment.

We are looking for someone to coordinate our Hospitality Training Programme - this means ensuring that the cafe team, Impact team and Skills Coaches are working towards the learner becoming ready for employment. This role will support by providing resources to the cafe team and ensuring that the employment team has the necessary information to support our graduates into paid and sustainable employment.

The successful candidate will spend two days working in the cafe as a Cafe All Rounder alongside training learners in order to understand their training styles, progress and to support their transition to employment.

Key Performance Indicators

• 85% of learners are ready for employment,
• Satisfaction of learners, families and cafe team with our programme,
• Programme is an example of best practice and ready to scale.

Coordination:

• Coordinate the day-to-day delivery of the HTP,
• Act as the main point of contact between the Impact Team and the Cafe team to ensure effective programme delivery and communication,
• Ensure clear processes, responsibilities and communication channels are in place across teams,
• Maintain and regularly update the learner database,
• Work with our delivery partner to ensure learners apply for the programme.
• Act as the primary Fair Shot point of contact for learners throughout the programme,
• Build a strong understanding of each learner and support the delivery of a personalised development programme, tracking individual goals outcomes and progress,
• Communicate learner needs, progress, and challenges to the wider team to ensure appropriate support.

Improving the HTP

• Collect, analyse and use programme data to support continuous improvement of the HTP,
• Develop and improve programme resources, tools and materials,
• Take ownership of curriculum materials, learner updates and programme resources,
• Strengthen processes in line with the wider strategy to support the delivery of the programme.

Stakeholders coordination

• Coordinate with Skills Coaches to ensure their work aligns with Fair Shot’s programme delivery,
• Manage communications with external partners and ensure key information is shared with the wider team,
• Ensure the team is trained so that the training received by learners is consistent and of high standard.

Supporting transition to employment

• Ensure all required learner information and documentation is gathered to support a successful transition into employment,
• Support learners in preparing them for employment opportunities.

Safeguarding

• Act as a Deputy Designated Safeguarding Officer,
• Respond to, log and monitor safeguarding concerns in line with the organisation’s safeguarding policy and procedure.
• Supervise and coordinate daily café activities, ensuring efficient service and high standards,
• Support team and Café Managers, addressing operational needs and staff supervision when needed,
• Support food and beverage preparation to maintain quality and consistency,
• Ensure the café is always clean, organized, and well-stocked,
• Manage stock inventory and coordinate supply orders with the Café Managers.
• Deliver outstanding customer service, handling inquiries, complaints, and feedback professionally,
• Foster a welcoming and inclusive atmosphere for customers, ensuring a positive café

Experience:

• Motivate and support the café team, ensuring high morale and effective teamwork.

Health & Safety

• Maintain strict compliance with food safety, health & safety, and hygiene regulations,
• Conduct regular inspections on cleaning, temperature records, HACCP, food labeling, and shelf-life monitoring,
• Ensure proper use of cleaning chemicals and adherence to hygiene protocols,
• Train learners on food safety and allergen awareness, ensuring they understand key procedures.

Training and Supporting Learners

• Mentor, support and train learners in their daily café stations/tasks, ensuring they gain practical skills in a supportive environment,
• Adapt training approaches to meet individual needs, fostering patience, empathy, and encouragement,
• Create a structured yet flexible learning environment where learners feel supported and empowered,
• Ensure that learners understand key aspects of food safety, allergens, hygiene, and customer service.

Core Requirements:

• Strong relationship-building skills and ability to build trust with the team, the learners and external partners,
• Use of Google Workspace tools.
• Excellent organisational and coordination skills, with the ability to manage multiple tasks and priorities,
• Ability to develop personalised support approaches based on individual needs,
• Strong communication skills, both written and verbal,
• Ability to collect and use data to track learner progress and programme outcomes,
• Good problem-solving skills and the ability to adapt to learners’ changing needs,
• Knowledge of different learning disabilities and learning styles.
• Experience working with people with learning disabilities, with a strong understanding of inclusive and person-centered approaches,
• Experience working with multiple stakeholders,
• Experience maintaining accurate records and tracking participant progress or outcomes,
• Experience creating educational resources,
• At least 2-3 years experience in the hospitality, events, or retail industries,
• Working in a cafe setting with good food and beverage knowledge.
• Experience delivering or coordinating education, employability or training programmes
• Safeguarding experience
• Level 2 Allergens Awareness Certificate
• Free hot drinks at the Cafe during working hours
• 30% discount on retail products
• Opportunity to take part in fun days with learners and staff
• Access to training and development opportunities, tailored to your role and interests
• One (1) hour of complimentary work coaching per month for six (6) months following successful completion of probation

Please reach out to our Head of Impact for any questions via amy@fairshot.co.uk

Thank you, and see you soon!

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Our commitment to safeguarding

- We are committed to safeguarding and promoting the welfare of all individuals we work with, particularly people with learning disabilities. All staff are expected to share this commitment and to act in ways that protects the safety, dignity and wellbeing of learners, graduates and all other stakeholders we come into contact with.

All candidates will be required to follow our safeguarding policies and procedures at all times and will be required to complete background checks as part of the recruitment process, as well as safeguarding training.

Our commitment to equality, diversity & inclusion -

We are committed to building an organisation and community that values equity, diversity, inclusion and justice. We welcome applications from people of all backgrounds and strive to create an environment where everyone feels respected, supported and able to thrive.

We actively encourage applications from a diverse range of backgrounds and who represent the people we work alongside. Through the work we do at Fair Shot, we recognise that traditional hiring processes don’t work for everyone and we are committed to ensuring our hiring processes are accessible and inclusive for all candidates.

If you would like to discuss your application or explore any reasonable adjustments at any stage of the process, please contact our People and Culture Manager via people@fairshot.co.uk.

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