Fair Finance, based in Dalston with hybrid work flexibility, is seeking a Customer Complaints Advisor to manage complaints and maintain strong relationships with customers and internal stakeholders.
You will ensure prompt, compliant complaint handling in line with FCA principles, maintain accurate CRM records, and provide monthly reports for executives and the FCA. The role includes data protection considerations and potential cross-functional support.
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Hybrid Complaints & Customer Experience Specialist (FCA) employer: Fair Finance
Fair Finance is an exceptional employer that champions a supportive and inclusive work culture, offering hybrid working arrangements that promote work-life balance. Employees benefit from continuous learning opportunities within a skilled underwriting team, fostering professional growth while making a meaningful impact in the community through responsible lending practices.
