At a Glance
- Tasks: Lead the Collections Team to achieve targets while supporting clients in arrears.
- Company: Join Fair Finance, a social business making a real impact on financial inclusion.
- Benefits: Enjoy 25 days holiday, private health insurance, and a flexible work-from-home budget.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make ethical decisions that help clients while driving business success.
- Qualifications: 2 years in collections or retail finance, with strong customer service skills.
The predicted salary is between 36086 - 44106 £ per year.
Reporting to: Head of Marketing and Operations
Type: Permanent, Full Time
Salary: £36,000.00 per annum
Location: Based in our Dalston office with flexibility to WFH
The Collections Team Manager is a new role in the team and a key part of Collections Team. You will be instrumental in supporting our Credit Risk to develop the collections' function and have an active role in managing our Collections team. Your focus will be to achieve our business objectives without compromising our social objectives. We are looking for people who can make the correct ethical and responsible decisions, meeting the needs of our business and our clients.
Your responsibility will be to take ownership of our arrears portfolio and find a way to achieve our arrears targets whilst doing what's best for our clients.
- Managing arrears portfolio; take ownership of a portfolio of clients who have been in arrears between 1 and 90 days and achieve ambitious arrears reduction targets.
- Supporting clients who have fallen into arrears; making appropriate contact, suggesting realistic solutions that achieve our business goals and will not compromise our mission to tackle financial exclusion.
- Monitoring and Analysis; working alongside the Credit Risk & Collections Manager you will analyse the activity of the team, assessing against a number of performance indicators and using this analysis to find ways to drive performance.
- Managing team activity; you will also have an active role in overlooking the team's activity and with the support of our Credit Risk & Collections Manager, develop new processes and action plans to improve the team's performance.
- Coaching; acting as a role model in the team, providing guidance and support as appropriate to the Collections Officer.
- Providing ad hoc support to Personal Loans Officers in managing their clients in the early days of their arrears.
About you
You will demonstrate integrity and ethical judgement, understanding the importance of ethical and responsible decisions to support our business and our clients whilst demonstrating a passion for Fair Finance and our social mission.
Your experience
You will have a minimum of 2 years of experience in collections, from an organisation providing unsecured retail financial products (credit cards, personal loans, etc.) or be an experienced Team Leader within retail financial services and with 1 year of collections experience. You will have a proven track record of providing excellent Customer Service and have the communication skills to be comfortable engaging with clients, team members, the management team and external suppliers.
Your skills
You will organise and manage your time effectively; balancing the day-to-day demands of the business whilst managing your portfolio of clients. Problem solving; you will need to demonstrate your ability to understand and analyse clients' issues and be able to find solutions for them. Your analytical and problem-solving skills will be key to making the right decision for our clients under varying and complex circumstances. You will have a high level of computer literacy. You will demonstrate your ability to thrive within a small team and recognise the importance of balancing this with working independently and making decisions for the good of the team and your clients. You will also demonstrate the potential for supporting and coaching others outside of your team and future members of the Collections Team.
This job description may be amended from time to time to reflect the changing needs of the business.
Why work for Fair Finance?
Fair Finance is a social business with ambitious plans. Over the last twenty years Fair Finance has helped over a hundred thousand people escape the clutches of high-cost money lenders, start businesses or avoid eviction. Our work has helped influence Government policy and legislation. We have demonstrated how purpose and profit can work together to change the financial system for the better. We believe in employing, growing and building around exceptional people who share our values. We have created an environment where you can genuinely put clients before profits and make a difference to our clients’ lives. We will provide you with a supportive workplace surrounded by peers who want you to do well, with responsibility to make a real difference in the organisation and the opportunity to thrive and make the role your own. We are a diverse organisation full of people who understand the balance between achieving business objectives and our social mission. Our Head Office is in a shared workspace in Dalston, housing creative businesses, social enterprises and charities. Hybrid working and work practice flexibility is offered.
Employee Benefits
- Annual holiday entitlement of 25 days in addition to UK public holidays.
- An additional paid day off for your birthday.
- Staff receive an additional 'WFH budget' to allow even greater location flexibility.
- Private Health Insurance.
- Perkbox access for a wide range of discounts.
- Employee Assistance Programme (EAP).
- 3% matching contribution towards a stakeholder pension.
Collections Team Manager employer: Fair Finance
Fair Finance is an exceptional employer that champions a supportive and inclusive work culture, offering hybrid working arrangements that promote work-life balance. Employees benefit from continuous learning opportunities within a skilled underwriting team, fostering professional growth while making a meaningful impact in the community through responsible lending practices.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Team Manager
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Fair Finance. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Fair Finance.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Fair Finance. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Collections Team Manager
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Fair Finance and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Fair Finance how you can be a team player!
How to prepare for a job interview at Fair Finance
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Fair Finance.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Fair Finance's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
