Technical Pre-Sales Specialist (Residential) UK in Redditch

Technical Pre-Sales Specialist (Residential) UK Join to apply for the Technical Pre-Sales Specialist (Residential) UK role at Fáilte Solar
As a Pre Sales Service Specialist, you will be responsible for supporting Sigenergy customers with pre-sale, system sizing, trainings, and supporting sales personnel on the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service. You will also be responsible for organising training events for installers and wholesale partners.
Key Roles And Responsibilities Planning and controlling of service activities
You plan the processes in the service area together with local colleagues and with HQ.
You support installers and wholesalers with service enquiries by telephone and e-mail. Your top priority is to provide fast and uncomplicated assistance.
If necessary, you will carry out repairs on site or support installers during initial commissioning.
Customer care
Customer satisfaction is crucial to the success of the company.
You communicate directly with customers, identify potential problems and solve them professionally.
Organising training events
You will organise and lead training sessions for employees, customers and partners both online and face-to-face.
Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.
Monitoring and reporting
You will monitor the performance and analyze ongoing processes.
KPI help you to recognise potential for improvement.
You will prepare reports on what is happening in the service department and share them with your supervisor.
Qualifications Bachelor\’s degree in Electrical Engineering, Renewable Energy, or a related field; Master\’s degree preferred.
Experience Minimum of 5 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.
Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
Proven experience in customer care, service strategy development, and technical support.
Excellent project management skills with a track record of successfully delivering complex projects.
Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
Fluency in English; knowledge of a European language or Chinese is a plus.
Willingness to travel within the UK region as required.
Design software proficiency any of the following: OpenSolar, Pylon, PVcase, PVsyst, EasyPV.
Pre-feasibility studies and system sizing based on products data sheets.
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