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- Tasks: Coordinate aftersales support, ensuring client satisfaction and timely issue resolution.
- Company: Join a leading recruitment agency with a strong presence in Northern Ireland.
- Benefits: Competitive hours, supportive team environment, and career development opportunities.
- Why this job: Be the go-to person for clients, making a real difference in their aftercare experience.
- Qualifications: Experience in aftercare coordination and excellent communication skills required.
- Other info: Dynamic role with opportunities to work across various trades and disciplines.
The predicted salary is between 30000 - 40000 £ per year.
Staffline Ireland are recruiting for an aftersales coordinator on behalf of our Newry based client. We are looking for a highly organised and detail-focused Aftersales Coordinator to join the Aftercare team at their Newry headquarters. In this role, the coordinator will serve as the primary contact for clients needing information and support regarding products or services post-installation.
Responsibilities
- Provide prompt and effective responses to client enquiries, addressing concerns and offering clear guidance on aftercare and servicing options.
- Offer ongoing support to clients throughout the aftercare period, ensuring post-purchase satisfaction and timely resolution of issues.
- Maintain positive, professional relationships with clients, service providers, and internal teams to support efficient aftercare operations.
- Schedule and coordinate aftercare and servicing appointments with engineers to ensure timely and effective service delivery.
- Monitor project defect periods and coordinate defect resolution activities, particularly at the end of rectification periods.
- Ensure defects notifications are addressed within the timeframes stipulated in project contractual documentation.
- Conduct familiarisation and quality assurance visits to projects prior to completion and handover.
- Ensure full compliance of the Aftercare department with all relevant company policies and procedures.
- Maintain accurate and detailed records of client interactions, service requests, and issue resolutions for audit and service improvement purposes.
- Assess defect notifications in collaboration with the QA and engineering teams to determine whether issues are valid defects or client-related concerns.
- Manage and, where possible, minimise the cost of defect rectification. Work with the Commercial department to recover costs from responsible parties when applicable.
- Identify recurring defects and underperforming subcontractors and escalate concerns within the business for appropriate intervention.
- Compile relevant data and contribute to the preparation of management reports and performance dashboards related to Aftercare service outcomes.
Requirements
- Previous experience of co-ordinating Aftercare in a construction environment.
- Excellent interpersonal and communication skills.
- Ability to work independently and remain calm under pressure.
- Comfortable working with multiple trades / disciplines.
- Ability to balance competing priorities.
Working Hours
Monday-Thursday 8.30am - 5pm and Friday 8.30am - 3.30pm.
Aftersales Coordinator in Newry employer: Fáilte Ireland
Contact Detail:
Fáilte Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Coordinator in Newry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Aftersales Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its aftercare services. Be ready to discuss how your skills align with their needs, especially in maintaining client relationships and resolving issues efficiently.
✨Tip Number 3
Practice your communication skills! As an Aftersales Coordinator, you'll need to convey information clearly and professionally. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed by potential employers. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Aftersales Coordinator in Newry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Coordinator role. Highlight your experience in aftercare and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your excellent interpersonal and communication skills. Share examples of how you've effectively resolved client issues in the past – we love a good success story!
Be Detail-Oriented: As a detail-focused position, it’s crucial to demonstrate your organisational skills. Mention any systems or processes you’ve implemented to keep track of client interactions and service requests. We appreciate a candidate who can keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the button and follow the prompts!
How to prepare for a job interview at Fáilte Ireland
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Coordinator inside and out. Familiarise yourself with the company's products and services, especially their aftercare processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As an Aftersales Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved client issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to juggle competing priorities.
✨Communicate Clearly
Since this role involves a lot of client interaction, practice your communication skills. Be ready to demonstrate how you would handle client enquiries and concerns. Think about how you can convey complex information simply and effectively, as this will be crucial in ensuring client satisfaction.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and specific aftercare processes. This not only shows your interest but also helps you determine if the company is the right fit for you.