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- Tasks: Lead a dynamic team to enhance public service delivery across South Wales.
- Company: Largest indigenous public service digital company in Wales, focused on innovation.
- Benefits: Career-defining opportunity with support from a capable leadership team.
- Why this job: Make a tangible difference in public service while driving innovation and efficiency.
- Qualifications: Visionary leader with a passion for challenge and innovation.
- Other info: Join a collaborative culture with over 250 specialists ready to support you.
The predicted salary is between 43200 - 72000 £ per year.
Come and lead the largest indigenous wholly owned public service digital company in Wales. Have you really got what it takes to lead at pace for four Councils who are hungry to be at the forefront of data, digital and technological exploitation? You will inherit a mature platform, a capable leadership team and over 250 specialists. We have already unified disparate teams into “one SRS” with a shared purpose, while respecting the perspectives and needs of every partner and colleague.
The Shared Resource Service (SRS) is a unique and successful collaboration that provides technology services to the public sector across South Wales. Established in 2010, SRS has evolved into a dynamic and modern shared service, continually adapting to meet the changing needs and rising expectations of our communities and stakeholders. SRS partners include the County Councils of Blaenau Gwent, Monmouthshire, Newport and Torfaen, as well as other organisations.
The SRS Strategic Board has set a challenge to enhance service delivery, improve operational efficiency, improve customer experience and satisfaction, and continue to generate efficiencies which support our client group. Building on our impressive achievements to date, our new Chief Operating Officer will drive SRS’s culture and strategy to achieve this ambitious vision.
We want to hear from visionary leaders who thrive on challenge, innovation, and making a tangible difference to public service delivery. This is a career defining opportunity. It’s got everything you need - so are you good enough? A bit scared is ok, but your courage, energy and skill will be enough to overcome this. You will be surrounded by cheerleaders who want you to succeed and will help you.
Closing date: 21 January 2026.
Chief Operating Officer, Shared Resource Service employer: Faerfield Limited
Contact Detail:
Faerfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer, Shared Resource Service
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the Shared Resource Service. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for the interview by understanding the SRS's mission and values. Show us how your vision aligns with theirs. We want to see your passion for innovation and public service delivery shining through!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven change and improved efficiency in past roles. We love hearing about real-life experiences that demonstrate your capability.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can leave a lasting impression. It shows us that you’re genuinely interested and appreciate the opportunity to connect.
We think you need these skills to ace Chief Operating Officer, Shared Resource Service
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've led teams in the past, especially in challenging situations. We want to know how you inspire and motivate others!
Align with Our Vision: Make sure to connect your experience and vision with the goals of the Shared Resource Service. Highlight how your skills can help us enhance service delivery and improve operational efficiency. We’re looking for someone who gets what we’re all about!
Be Authentic: Don’t be afraid to show a bit of personality in your application. We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for public service and how you plan to make a difference.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Faerfield Limited
✨Know Your Audience
Before the interview, take some time to research the Councils involved and their specific needs. Understanding their challenges and how SRS can address them will show that you’re not just a leader, but a strategic thinker who’s ready to make an impact.
✨Showcase Your Vision
Prepare to articulate your vision for the Shared Resource Service. Think about how you can enhance service delivery and operational efficiency. Be ready to discuss innovative ideas that align with the expectations of the Strategic Board and demonstrate your ability to drive change.
✨Highlight Collaborative Leadership
Since you’ll be leading a diverse team, emphasise your experience in fostering collaboration. Share examples of how you’ve unified teams in the past and how you plan to maintain a shared purpose while respecting individual perspectives within SRS.
✨Be Ready for Tough Questions
Expect questions that challenge your problem-solving skills and decision-making abilities. Prepare scenarios where you had to make tough calls or navigate complex situations. This will showcase your courage and energy, which are essential for this role.
