At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join Faerch Group IT, a dynamic team with a collaborative culture.
- Benefits: Gain practical IT skills, travel opportunities, and a supportive learning environment.
- Other info: Perfect for school or college leavers eager to learn and grow.
- Why this job: Kickstart your IT career with hands-on experience and global exposure.
- Qualifications: Strong interest in IT, good communication skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about technology and eager to start a career in IT? We are looking for a motivated IT Support Trainee Technician to join our team and develop real-world technical skills. Your working environment will be a mix of office-based work and hands-on IT support for our manufacturing teams on the factory floor, offering great variety. You will be part of Faerch Group IT, a team of approximately 25 IT support colleagues across the Group, and you will contribute to a global ServiceDesk supporting users across multiple sites. In the UK, Faerch operates five sites, including Sutton and Ely. Your primary responsibility will be to support users in Poole, London, and Durham. Travel within the UK is expected to support both the London office and the production site in Durham. You will report into Group IT and work closely with experienced colleagues who will support your learning and development.
Your Responsibilities
- Provide first-line IT support to end users
- Troubleshoot basic hardware and software issues
- Assist with device setup, maintenance, and upgrades
- Learn how to manage IT support requests, document issues, and follow IT processes
- Work alongside experienced IT professionals who will support your development
- Support the infrastructure team when needed, acting as “boots on the ground” at local sites
We’re Looking For
- A strong interest in IT and problem-solving
- Good communication and customer service skills
- A willingness to learn and take initiative
- Basic knowledge of computers and the Microsoft Office package (an advantage)
- A positive, “can-do” attitude and strong team mindset
Who This Role Is Perfect For
- School or college leavers
- Candidates looking to start a career in IT
Qualifications (Preferable, Not Essential)
- GCSE grades A–C or HND (or equivalent)
- CompTIA A+, ITIL Foundation, or similar certifications
- Basic proficiency in Windows operating systems
- Familiarity with Microsoft 365, email clients, and remote support tools
- Knowledge of Active Directory, Intune, or Azure is an advantage
Essentials
- A valid driving licence and passport (travel will be required later as part of your development)
- Ability to work both office-based and on the shop floor, supporting manufacturing teams
What We Offer
- A role with both local impact and global exposure
- A collaborative work environment with a flat hierarchy and open dialogue
- The opportunity to learn, grow, and develop practical IT skills
- A culture built on trust, accountability, and teamwork
IT Support Trainee Technician in Poole employer: Færch Plast Group
Faerch Group is an excellent employer for aspiring IT professionals, offering a dynamic blend of office-based and hands-on support roles across multiple UK sites. With a strong emphasis on employee development, you will benefit from a collaborative work culture that fosters learning and growth, while also gaining valuable experience in a global ServiceDesk environment. Join us to kickstart your IT career in a supportive team that values trust, accountability, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Trainee Technician in Poole
✨Tip Number 1
Network like a pro! Reach out to current IT professionals on LinkedIn or at local tech meetups. Ask them about their experiences and any tips they might have for breaking into the industry.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab with old computers or virtual machines. The more hands-on experience you get, the better prepared you'll be for those tricky support calls.
✨Tip Number 3
Don’t underestimate the power of a good first impression! When you get that interview, dress smartly, be punctual, and show enthusiasm. Remember, we want to see your passion for IT shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Faerch Group.
We think you need these skills to ace IT Support Trainee Technician in Poole
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT. This will help us understand why you’re the perfect fit for our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the IT Support Trainee Technician role. Highlight relevant skills, like problem-solving and customer service, and mention any experience with Microsoft Office or basic IT support.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to easily see your qualifications and how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Færch Plast Group
✨Know Your Tech Basics
Brush up on your basic IT knowledge, especially around hardware and software troubleshooting. Familiarise yourself with common issues and solutions, as well as the Microsoft Office suite, since these are likely to come up during your interview.
✨Show Your Passion
Let your enthusiasm for technology shine through! Share any personal projects or experiences that demonstrate your interest in IT. This could be anything from fixing a friend's computer to building your own PC.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of examples where you've successfully resolved an issue, whether in a school project or a part-time job. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the role or the team. This shows you're genuinely interested in the position and eager to learn more about how you can contribute to the IT support team.
