At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join Faerch Group IT, a collaborative team of tech enthusiasts.
- Benefits: Gain hands-on experience, travel opportunities, and a supportive learning environment.
- Other info: Perfect for school or college leavers eager to learn and grow.
- Why this job: Kickstart your IT career with real-world skills and global exposure.
- Qualifications: Passion for IT, good communication skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about technology and eager to start a career in IT? We are looking for a motivated IT Support Trainee Technician to join our team and develop real-world technical skills. Your working environment will be a mix of office-based work and hands-on IT support for our manufacturing teams on the factory floor, offering great variety. You will be part of Faerch Group IT, a team of approximately 25 IT support colleagues across the Group, and you will contribute to a global ServiceDesk supporting users across multiple sites. In the UK, Faerch operates five sites, including Sutton and Ely. Your primary responsibility will be to support users in Poole, London, and Durham. Travel within the UK is expected to support both the London office and the production site in Durham. You will report into Group IT and work closely with experienced colleagues who will support your learning and development.
Your Responsibilities
- Provide first-line IT support to end users
- Troubleshoot basic hardware and software issues
- Assist with device setup, maintenance, and upgrades
- Learn how to manage IT support requests, document issues, and follow IT processes
- Work alongside experienced IT professionals who will support your development
- Support the infrastructure team when needed, acting as “boots on the ground” at local sites
We’re Looking For
- A strong interest in IT and problem-solving
- Good communication and customer service skills
- A willingness to learn and take initiative
- Basic knowledge of computers and the Microsoft Office package (an advantage)
- A positive, “can-do” attitude and strong team mindset
Who This Role Is Perfect For
- School or college leavers
- Candidates looking to start a career in IT
Qualifications (Preferable, Not Essential)
- GCSE grades A–C or HND (or equivalent)
- CompTIA A+, ITIL Foundation, or similar certifications
- Basic proficiency in Windows operating systems
- Familiarity with Microsoft 365, email clients, and remote support tools
- Knowledge of Active Directory, Intune, or Azure is an advantage
Essentials
- A valid driving licence and passport (travel will be required later as part of your development)
- Ability to work both office-based and on the shop floor, supporting manufacturing teams
What We Offer
- A role with both local impact and global exposure
- A collaborative work environment with a flat hierarchy and open dialogue
- The opportunity to learn, grow, and develop practical IT skills
- A culture built on trust, accountability, and teamwork
IT Support Trainee Technician employer: Færch Plast Group
Faerch Group is an excellent employer for aspiring IT professionals, offering a dynamic blend of office-based and hands-on support roles across multiple UK sites. With a strong emphasis on employee development, you will benefit from mentorship by experienced colleagues in a collaborative environment that values trust and teamwork. This role not only provides local impact but also global exposure, making it an ideal starting point for your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Trainee Technician
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know of openings or can give you a heads-up about opportunities at their companies.
✨Tip Number 2
Don’t just sit back and wait for job alerts. Be proactive! Visit our website regularly and apply directly to roles that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common IT support questions. Think about scenarios where you’ve solved problems or helped others with tech issues. Show off that ‘can-do’ attitude!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace IT Support Trainee Technician
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us know why you're excited about starting a career in IT. Share any personal projects or experiences that highlight your interest in technology and problem-solving.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the IT Support Trainee Technician role. Highlight relevant skills, like your basic knowledge of computers and customer service experience, to show us you’re the right fit.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you can easily keep track of your application status.
How to prepare for a job interview at Færch Plast Group
✨Know Your Tech Basics
Brush up on your basic IT knowledge, especially around hardware and software troubleshooting. Familiarise yourself with common issues and solutions, as well as the Microsoft Office suite, since these are likely to come up during the interview.
✨Show Your Passion
Let your enthusiasm for technology shine through! Share any personal projects or experiences that demonstrate your interest in IT. This could be anything from fixing a friend's computer to building your own PC.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of examples where you've had to troubleshoot an issue or help someone with tech problems. Be ready to explain your thought process clearly and logically.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared about the role or the team. This shows you're genuinely interested and eager to learn. You might ask about the types of projects you'll work on or how the team collaborates across different sites.
