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- Tasks: Lead production planning and ensure timely customer fulfilment in a dynamic environment.
- Company: Join Faerch, an innovative company that values diversity and collaboration.
- Benefits: Competitive salary, health cash plan, pension, and regular company events.
- Why this job: Make a real impact by optimising production processes and enhancing customer service.
- Qualifications: Experience in manufacturing planning and strong Microsoft Office skills required.
- Other info: Enjoy a supportive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a key leader within the site operations team, the Business Support Manager plays a critical role in ensuring efficient, accurate and commercially focused production planning and customer fulfilment. This role is responsible for overseeing the end-to-end planning process — from order entry through to dispatch — ensuring the right products are manufactured and delivered in full and on time.
You will lead and develop the Site Planner, ensuring that stock profiles are optimised, inventory risks are proactively managed, and planning decisions support both operational efficiency and customer service excellence.
Responsibilities
- Comply with all current Health & Safety, Hygiene, Quality and Environmental Policies and Procedures
- Use the business ERP system – M3 to plan the production for the entire Durham Site, including Extrusion, Thermoforming
- Ensure customer service on time in full
- Manage internal sales requests for the site
- Manage the planner at Faerch Durham
- Maximise individual and team engagement to provide high quality customer service (internal & external)
- Recognise and highlight potential service issues across the site and work with group and the internal team to mitigate them as far as possible
- Highlight production issues and problems, seek solutions with the internal team and implement actions to prevent recurrence
- Own and lead the Site S&OP cycle, ensuring strong collaboration and communication across all levels of the business
- Act as a key communication link with other Faerch sites and offices to enable seamless operational alignment and customer delivery
- Receive, manage or escalate customer queries or complaints, supporting the team with more complex issues and making decisions where appropriate
- Support new tool processes, new products & administration
- Coordinate Master Data setup for the site
- Approve special deliveries
- Arrange and create distribution orders, plan deliveries directly with delivery points
- Highlight obsolete stock both finished goods and raw materials
- Carry out any reasonable ad hoc tasks or duties as directed by the Site Director or other Directors within the business
- Maintain robust and accurate stock profiles, ensuring inventory availability supports demand while minimising excess and obsolescence
Qualifications
Essential
- Understanding of our customer needs
- Understanding of our customer’s business
- Good working knowledge of all common Microsoft Office packages
- Excellent super user for the company ERP system – M3 including the planning board
- Experience of planning in manufacturing
- Experience of dealing with customers external and internal
- Works well within a team
Desirable
- Experience of external sales
- Experience of S&OP planning
- Understanding of our manufacturing processes and procedures
Additional information
Working Hours
Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30
Salary
Up to £50,000 per annum
Working at Faerch means working in an innovative and open-minded company that increases the commitment and motivation of all employees. It is important to us that everyone has the same opportunities, that there is an open exchange, and that we value each other. The power of diversity in backgrounds, ways of problem-solving, personal knowledge, gender, and culture fosters our growth and inspires the whole organization. Because the key to our success is the diversity and dedication of our employees.
Benefits
- Group Life Assurance
- Pension
- Bupa Health Cashplan
- Cycle to Work Scheme
- Long Service Recognition
- Free Hot Drinks
- Regular Company Events
- Free Parking
Business Support Manager in North East employer: Faerch Group
Contact Detail:
Faerch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager in North East
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in areas like production planning and customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience with ERP systems and team collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Manager in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Business Support Manager role. Highlight your experience in production planning and customer fulfilment, and don’t forget to mention your skills with ERP systems like M3!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Faerch. Share specific examples of how you've tackled challenges in planning and customer service.
Showcase Your Team Spirit: We love a good team player! In your application, mention times when you’ve collaborated with others to solve problems or improve processes. It’s all about showing us how you can contribute to our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our innovative team at Faerch!
How to prepare for a job interview at Faerch Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Business Support Manager. Familiarise yourself with production planning, customer fulfilment, and the ERP system M3. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Team Spirit
This role involves leading a team and collaborating across various departments. Be ready to share examples of how you've successfully worked in teams before, especially in high-pressure situations. Highlight your ability to engage and motivate others.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle potential service issues or production problems. Think of specific examples from your past experiences where you identified a problem, sought solutions, and implemented changes to prevent recurrence.
✨Demonstrate Customer Focus
Understanding customer needs is crucial for this position. Prepare to discuss how you've dealt with customer queries or complaints in the past. Show that you can balance operational efficiency with excellent customer service.
