At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join Faerch, a leader in sustainable food packaging with a global presence.
- Benefits: Starting salary of £26,500, health plans, and opportunities for growth.
- Other info: Collaborative culture with local impact and global exposure.
- Why this job: Kickstart your IT career in a supportive, innovative environment.
- Qualifications: Strong interest in IT, problem-solving skills, and a positive attitude.
The predicted salary is between 32243 - 39408 £ per year.
Faerch is a leading supplier of circular, rigid food packaging with integrated recycling capability. We serve food manufacturers, food service providers, and retailers worldwide through a network of state‑of‑the‑art production facilities across Europe and the US. Today, more than 5,400 employees are part of the Faerch Group, which is owned by A.P. Moller Holding. Working at Faerch means joining a purpose-driven company focused on sustainability and innovation. We invest in your growth and offer a supportive, international environment where people can develop and thrive.
The Role
Are you passionate about technology and eager to start a career in IT? We are looking for a motivated IT Support Trainee Technician to join our team and develop real‑world technical skills. Your working environment will be a mix of office‑based work and hands‑on IT support for our manufacturing teams on the factory floor, offering great variety. You will be part of Faerch Group IT, a team of approximately 25 IT support colleagues across the Group, and you will contribute to a global ServiceDesk supporting users across multiple sites. In the UK, Faerch operates five sites, including Sutton and Ely. Your primary responsibility will be to support users in Poole, London, and Durham. Travel within the UK is expected to support both the London office and the production site in Durham. You will report into Group IT and work closely with experienced colleagues who will support your learning and development.
Your Responsibilities
- Provide first‑line IT support to end users
- Troubleshoot basic hardware and software issues
- Assist with device setup, maintenance, and upgrades
- Learn how to manage IT support requests, document issues, and follow IT processes
- Work alongside experienced IT professionals who will support your development
- Support the infrastructure team when needed, acting as “boots on the ground” at local sites
We’re Looking For
- A strong interest in IT and problem‑solving
- Good communication and customer service skills
- A willingness to learn and take initiative
- Basic knowledge of computers and the Microsoft Office package (an advantage)
- A positive, “can‑do” attitude and strong team mindset
Who This Role Is Perfect For
- School or college leavers
- Candidates looking to start a career in IT
Qualifications (Preferable, Not Essential)
- GCSE grades A–C or HND (or equivalent)
- CompTIA A+, ITIL Foundation, or similar certifications
- Basic proficiency in Windows operating systems
- Familiarity with Microsoft 365, email clients, and remote support tools
- Knowledge of Active Directory, Intune, or Azure is an advantage
Essentials
- A valid driving licence and passport (travel will be required later as part of your development)
- Ability to work both office‑based and on the shop floor, supporting manufacturing teams
What We Offer
- A role with both local impact and global exposure
- A collaborative work environment with a flat hierarchy and open dialogue
- The opportunity to learn, grow, and develop practical IT skills
- A culture built on trust, accountability, and teamwork
Additional Information
- Mon‑Fri, 37.5 hours per week
- Fully site‑based at our Poole location (no remote working)
- Participation in the on‑call rota will be required as part of the role's development
- Starting salary from £26,500 (trainee position)
- Group Life Assurance
- Bupa Cash Plan
- Cycle to Work Scheme
- Long Service Rewards
- Safety Boot Contribution
- Regular Company Events
IT Support Trainee Technician in London employer: Faerch Group
Faerch Group is an excellent employer for aspiring IT professionals, offering a dynamic work environment in Poole where hands-on experience meets professional growth. With a competitive starting salary of £26,500, employees benefit from a supportive culture that fosters skill development and collaboration across various sites, making it an ideal place for those looking to kickstart their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Trainee Technician in London
✨Get Involved in IT Communities
Join local IT meetups or online communities geared towards consulting. Being part of these networking circles can help you learn about upcoming trainee roles at companies like Faerch Group and gain insider tips from current consultants.
✨Leverage University Career Services
If you’re still in school, tap into your university's career centre. They often have exclusive links to internships and trainee programs. Many firms, including Faerch Group, collaborate with universities to find fresh talent.
✨Show Off Your Projects
Create a portfolio that showcases your technical skills or consulting projects. Even if you haven’t had formal work experience, personal projects or coursework can make you stand out when applying for a trainee position at Faerch Group.
✨Apply Early and Often
Trainee positions can be highly competitive, so keep an eye on different platforms, including our website, for openings at Faerch Group. Don’t hesitate to apply for multiple roles; it’s all about getting your foot in the door!
We think you need these skills to ace IT Support Trainee Technician in London
Some tips for your application 🫡
Show Off Your Tech Savvy:In IT consulting, demonstrating a solid understanding of tech trends and tools is super important. Make sure your CV highlights relevant coursework, any tech-related projects, or even certifications you might have — they could really set you apart. Don't forget to include your proficiency in software or programming languages that are commonly used in the industry!
Tailor That Cover Letter!:For a trainee role, your cover letter is your chance to show your enthusiasm and eagerness to learn. Mention what draws you to Faerch Group specifically and how the role will help you grow in the field of IT consulting. Keep it personal and reflect your passion for tech and consulting!
Highlight Team Projects:IT consulting isn't just about technical skills; it's a lot about teamwork too! If you've worked on group projects at university or during internships, make sure to mention them. Describe your role, what tools you used, and any outcomes — this will show you can collaborate effectively on tech solutions.
Prepare Your Portfolio:Although you might not have a ton of experience yet, don’t shy away from showcasing what you’ve worked on. If you’ve done any relevant projects, whether for coursework or personal interests, compile them into a digital portfolio. Include links in your application so we can easily check out your work — it’ll give us a glimpse of your potential!
How to prepare for a job interview at Faerch Group
✨Nail Your Technical Knowledge
In IT consulting, you'll want to demonstrate a solid grasp of both technical concepts and consultancy methods. Be prepared to tackle some technical questions on software, networking, or project management tools relevant to the position. Brush up on popular frameworks and methodologies like Agile and ITIL — these are often the bread and butter of conversations in this field.
✨Show Your Problem-Solving Skills
Consulting is all about finding solutions for clients, so expect situational questions that test your analytical thinking. Think of past experiences, even if it’s from university projects or group work, where you solved a technical challenge or improved a process. Show how you approach problems methodically—it’s all about showcasing your thought process.
✨Sizzle Your Motivation
As a trainee in IT consulting, the main thing they're looking for is your potential and willingness to learn. Be ready to explain why this role excites you, and how it aligns with your career aspirations. Talk about your passion for technology and how you see yourself growing in the company. They want to invest in someone who’s enthusiastic and eager to take on challenges.
✨Master Your Portfolio Presentation
Even for a trainee role, having a portfolio or examples of relevant work can set you apart. Whether it’s projects from your coursework or personal tech initiatives, be ready to discuss these and how they've equipped you with valuable IT consulting skills. If you’ve completed any team projects, explaining your specific contributions can paint a clear picture of your collaborative approach.
