Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success initiatives and drive revenue growth for strategic accounts.
- Company: Join First Advantage, a global leader in HR technology and innovation.
- Benefits: Enjoy competitive pay, health perks, and career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: 7-10 years in sales account management with strong communication skills.
- Other info: Remote work opportunity with a dynamic team and excellent career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a remote Customer Success Director. The candidate must be located in the United Kingdom and authorized to work there.
About First Advantage: First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Powered by proprietary technology and AI, our platforms, data, and APIs enable comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, we empower 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
What You'll Do: The Customer Success Director is a member of the Account Management Team. This consultative sales and largeâaccount management role focuses on growing revenue in the most strategic accounts through sales of First Advantage products and solutions within a select group of named accounts. You will develop and maintain strategic account plans, drive penetration of FA solutions throughout the enterprise, and coordinate with client, operations, and technology teams to ensure service levels are met.
Responsibilities:
- Program Management
- Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific risk history.
- Track revenue trends and sales opportunities and analyze competitive threats.
- Identify additional products or solutions FA can provide.
- Identify required crossâfunctional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions.
- Demonstrate a deep understanding of First Advantage pricing, administrative procedures, and organization to articulate benefits effectively and answer client questions.
- Maintain upâtoâdate knowledge of competitor offerings.
- Prepare and deliver quarterly and annual client business reviews.
- Document and manage all action/project plans for the assigned client base.
- Analyze trends and make recommendations on potential changes to customer programs.
- Intervene to ensure customer satisfaction and provide solutions to business problems.
- Update and maintain knowledge of all aspects of customers' background screening and/or occupational health programs.
- Constantly seek, share, and implement best practices.
- Establish and maintain excellent customer relationships at all levels; manage customers with clear communication and needs analysis.
- Provide internal leadership in a heavily matrixed environment managing several crossâfunctional resources.
- Partner with the internal account team to review program performance.
- Manage customer contractual documentation: MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
- Manage contract renewals and proposal responses to RFPs.
- Develop and deliver unsolicited renewal proposals with clearly articulated value propositions.
- Manage monitoring and reporting programs for customers.
- Perform other duties as assigned.
What You May Need to be Successful:
- Bachelor's degree or equivalent work experience.
- 7â10 years proven experience and track record in sales account management, managing complex solutions and products for strategic national and/or global accounts with Câlevel relationship experience.
- Proficiency with MS Office applications including Word, PowerPoint, and Excel.
- Strong oral and written communication and interpersonal skills.
- Outstanding multiâtasking and timeâmanagement abilities.
- Excellent organizational, analytical, problemâanalysis, and problemâsolving skills.
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.
- 40â50 hour work week with additional hours as customers, situations, and projects require.
Preferred:
- 3 years of virtual work experience.
- Work experience in a professional sales environment (desirable).
Why First Advantage is Your Next Big Career Move:
- Health & Wellbeing: Medical, Vision, Dental, BikeâtoâWork Scheme, Employee Assistance Programme.
- Personal Financial Planning: Pension with employer contribution, Life Assurance, and Financial and Legal Helpline.
- Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
- Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.
What Are You Waiting For? Apply Today! You have learned a little about us today â we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Customer Success Director (UK) in London employer: Fadv
Contact Detail:
Fadv Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Director (UK) in London
â¨Tip Number 1
Network like a pro! Reach out to connections in the HR tech industry, especially those who might know someone at First Advantage. A friendly chat can open doors that a CV just can't.
â¨Tip Number 2
Prepare for interviews by researching First Advantage's products and solutions. Show us you understand their offerings and how you can help grow their customer success. Knowledge is power!
â¨Tip Number 3
Practice your pitch! Be ready to discuss your experience with strategic account management and how you've driven success in previous roles. We want to hear your success stories loud and clear.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the First Advantage team.
We think you need these skills to ace Customer Success Director (UK) in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Director role. Highlight your relevant experience in sales account management and your ability to build strong client relationships, as these are key for us at First Advantage.
Showcase Your Achievements: Donât just list your responsibilities; share specific achievements that demonstrate your success in previous roles. Use numbers and examples to illustrate how youâve driven revenue growth or improved customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless itâs relevant to the role, and make sure your passion for customer success shines through!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and youâll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Fadv
â¨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, as well as how to identify upsell opportunities. This will show that youâre not just familiar with the role but also have a strategic mindset.
â¨Demonstrate Your Consultative Sales Skills
Prepare examples of how you've successfully managed complex accounts in the past. Be ready to discuss specific strategies you used to grow revenue and maintain client relationships. This will highlight your experience and ability to drive results in a consultative sales environment.
â¨Familiarise Yourself with First Advantage's Offerings
Research First Advantageâs products and solutions thoroughly. Understand their unique selling points and how they compare to competitors. This knowledge will allow you to articulate how you can contribute to the companyâs goals and address client needs effectively.
â¨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of past experiences where you had to intervene to ensure customer satisfaction or manage cross-functional teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
