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- Tasks: Provide top-notch customer service and technical support for our products.
- Company: Join a growing UK team of an innovative Italian manufacturer.
- Benefits: Competitive pay, career progression, and a chance to shape a new business.
- Why this job: Be part of a passionate team and make a real difference for customers.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic role with opportunities for hands-on experience and growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, from initial telephone contact through to despatch of goods. This role consists of providing product advice and some first line technical support, so an Electrical or Electronics background or interest is desirable. The candidate would need to be fit as some heavy lifting would be needed.
You will be someone that really wants to get involved in the day to day running of our business, someone who feels a passion for the development of a recently started business, someone that genuinely desires to help customers and is looking to progress their career with a small but growing company. If you feel you possess these attributes, then we would love to hear from you!
Duties:- Handle incoming customer inquiries via phone, email, and live chat
- Assist customers with product information, orders, and issue resolution
- Process orders accurately and efficiently
- Conduct data entry tasks to update customer records
- Utilise phone etiquette to communicate effectively with customers
- Identify opportunities for upselling products or services
- Picking and packing customer orders and liaising with couriers
- Proficiency in English
- Strong communication skills to effectively interact with customers
- Ability to analyse customer needs and provide suitable solutions
- Excellent phone etiquette and interpersonal skills
- Experience in data entry and maintaining accurate records is desirable
Customer Service Advisor - technical sales support in Leicester employer: Fadini UK
Contact Detail:
Fadini UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - technical sales support in Leicester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling customer inquiries, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Show your enthusiasm for the role! When you speak to them, let your passion for customer service and technical support shine through. They want someone who’s genuinely excited about helping customers and growing with the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - technical sales support in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the technical side of things shine through. We want to see that you genuinely care about helping customers and are excited about being part of a growing business.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in customer service or technical support. Mention any electrical or electronics background you have, as it’ll show us you’re a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Fadini UK
✨Know Your Products
Familiarise yourself with the products the company offers, especially electric gates, barriers, and bollards. Understanding their features and benefits will help you provide informed advice during the interview and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice your phone etiquette and interpersonal skills. Consider doing mock interviews with friends or family to refine how you present yourself and respond to customer inquiries.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical skills and ability to identify customer needs, as these are crucial for providing effective support in this role.
✨Express Your Passion for Growth
The company is looking for someone who wants to be involved in its development. Share your enthusiasm for contributing to a growing business and discuss how you envision your career progressing within the company.
