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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for our products.
- Company: Join a leading UK team of an innovative Italian manufacturer.
- Benefits: Competitive pay, hands-on experience, and a supportive work environment.
- Why this job: Be the voice that helps customers with exciting access solutions.
- Qualifications: Strong communication skills and a passion for tech or electronics.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, from initial telephone contact through to despatch of goods. This role consists of providing product advice and some first line technical support so an Electrical or Electronics background or interest is desirable. The candidate would need to be fit as some heavy lifting would be needed. We are the UK arm of an Italian manufacturer of physical access products such as Electric gates, Barriers and Bollards.
Duties
- Handle incoming customer inquiries via phone, email, and live chat
- Assist customers with product information, orders, and issue resolution
- Process orders accurately and efficiently
- Conduct data entry tasks to update customer records
- Utilise phone etiquette to communicate effectively with customers
- Identify opportunities for upselling products or services
- Picking and packing customer orders and liaising with couriers
Requirements
- Proficiency in English
- Strong communication skills to effectively interact with customers
- Ability to analyse customer needs and provide suitable solutions
- Excellent phone etiquette and interpersonal skills
- Experience in data entry and maintaining accurate records is desirable
Customer Service Advisor - technical sales in Leicester employer: Fadini UK
Contact Detail:
Fadini UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - technical sales in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research our products and services, especially those related to electric gates and barriers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling customer inquiries over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've resolved customer issues in the past. This will demonstrate your ability to analyse needs and provide suitable solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - technical sales in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your interest in electrical or electronics, as it’s a big plus for us in this role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fadini UK
✨Know Your Products
Familiarise yourself with the products the company offers, especially electric gates, barriers, and bollards. Being able to discuss these items confidently will show your genuine interest and help you provide better customer service.
✨Showcase Your Communication Skills
Practice your phone etiquette and interpersonal skills before the interview. You might be asked to role-play a customer interaction, so being articulate and friendly will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Highlight your analytical skills and ability to understand customer needs, as this is crucial for providing effective technical support.
✨Be Ready for Physical Tasks
Since the role involves some heavy lifting, it’s a good idea to mention your physical fitness or any relevant experience. This shows that you’re prepared for all aspects of the job, not just the customer service side.
