Customer Director - Professional Services in London

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

In our Professional and Financial Services Business unit, we bring everything we have learned from more than a decade of Applied AI to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions that help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of highly regulated industries, we see immense opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe, impactful deployment.

Professional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity, automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage. Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering transformation in complex, regulated environments.

We’re looking for a Customer Director to lead our Professional Services practice to define and grow our presence in this sector. You will shape our go-to-market strategy, build enduring relationships with senior stakeholders, and lead the pursuit of ambitious AI transformation programmes. This is an opportunity to build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in professional services.

What you’ll be doing:

• Leading complex AI transformation programmes for major professional services firms, moving from strategic thinking to production-grade software delivery.
• Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiency.
• Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challenges.
• Elevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forums.
• Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sector.
• Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence.

Who we’re looking for:

• You possess a distinct point of view on how professional services should adopt AI and a clear vision of how agentic applications will reshape legal, accounting, finance, managed services, and other professional services models.
• You bring deep knowledge of the professional services landscape, gained either inside a professional services, a BPO organisation, or as a consultant advising those sectors.
• You have led complex transformation programmes involving organisational change and technology delivery in areas such as IT managed services, Finance, HR operations, legal services, or other B2B functions.
• You’re commercially driven - energised by hitting growth targets with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility.
• You are a compelling communicator who builds trust quickly with senior stakeholders and possesses the clarity to explain complex AI technologies to non-technical audiences.
• You exhibit a leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality.

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family-Friendly Flexibility & Flexible working
• Sanctus Coaching
• Hybrid Working

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don’t hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.