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- Tasks: Lead the growth of AI solutions for maritime defence, driving partnerships and delivering impactful technology.
- Company: Innovative AI company transforming performance across various sectors since 2014.
- Benefits: Unlimited annual leave, private healthcare, flexible working, and coaching support.
- Why this job: Join a mission-driven team making a real impact in national security through cutting-edge AI.
- Qualifications: Deep maritime expertise and proven success in commercial technology roles.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
The predicted salary is between 54000 - 84000 ÂŁ per year.
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle – and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
Our Defence team is focused on building and embedding human‑centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting‑edge AI to high‑stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time.
As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting‑edge AI and mission‑critical naval needs. By blending deep domain expertise with commercial flair, you will secure high‑stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security.
What you’ll be doing:
- Leading the identification and acquisition of high‑value maritime accounts to establish and scale a new sub‑business unit within our Defence portfolio.
- Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations.
- Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long‑term partnership opportunities.
- Developing innovative AI and data‑driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value.
- Overseeing the delivery of sophisticated technology projects, ensuring high‑quality outcomes and maintaining ultimate responsibility for client satisfaction.
- Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast‑paced, high‑growth environment.
- Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision‑making.
Who we’re looking for:
- You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role.
- You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high‑growth tech setting.
- You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions.
- You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands‑on" to ensure the success of a new business area.
- You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
- You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high‑performance culture.
The Interview Process:
- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Case Study Interview (60 minutes)
- Culture and Leadership Interview (60 minutes)
Our Recruitment Ethos:
We aim to grow the best team – not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family‑Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don’t hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part‑time hours.
Customer Director (Maritime) in London employer: Faculty
Contact Detail:
Faculty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Director (Maritime) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime and defence sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Faculty and their work in AI and defence. Be ready to discuss how your experience aligns with their mission and values. Practise answering common interview questions, but also think about how you can showcase your unique skills and insights into the maritime sector.
✨Tip Number 3
Showcase your entrepreneurial spirit! When you’re chatting with potential employers, highlight any projects you've started or led. Talk about how you’ve turned ideas into reality, especially in high-stakes environments. This will resonate well with Faculty’s focus on innovation and strategic growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Faculty and contributing to their mission of building responsible AI solutions.
We think you need these skills to ace Customer Director (Maritime) in London
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for AI shine through! We want to see how you connect with our mission of using technology for positive impact, so share your thoughts on how AI can transform the maritime sector.
Tailor Your Experience: Make sure to highlight your relevant experience in the maritime sector and any commercial tech roles you've had. We’re looking for that blend of domain expertise and business savvy, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we want to understand your strategic thinking without getting lost in complex language.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Faculty
✨Know Your Maritime Stuff
Make sure you brush up on your maritime knowledge, especially related to the Royal Navy and NATO/AUKUS. Being able to discuss current challenges and opportunities in the maritime sector will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully navigated complex deal processes or developed innovative solutions in previous roles. This will demonstrate your ability to think strategically and turn operational needs into actionable AI solutions.
✨Build Rapport with Stakeholders
Practice your communication skills to ensure you can build trust with senior stakeholders. Be ready to explain the strategic value of technology in a clear and relatable way, avoiding jargon that might confuse your audience.
✨Emphasise Your Leadership Experience
Highlight your experience in mentoring and coaching teams, especially in high-growth environments. Discuss how you've fostered a high-performance culture and collaborated within multidisciplinary teams to achieve collective success.