At a Glance
- Tasks: Lead strategic accounts and design AI safety programmes for high-impact organisations.
- Company: Join Faculty, a leader in responsible AI innovation since 2014.
- Benefits: Enjoy unlimited annual leave, private healthcare, and family-friendly flexibility.
- Other info: Diverse team culture that values intellectual curiosity and positive impact.
- Why this job: Make a real impact on AI safety and partner with top tech and government clients.
- Qualifications: Expertise in AI safety and strong relationship-building skills required.
The predicted salary is between 63000 - 77000 £ per year.
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
AI is an epoch-defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen.
About the team: Our National Security and AI Safety business unit is dedicated to advancing the responsible development and deployment of AI in support of national security and global stability. From strengthening mission-critical capabilities across national security and intelligence, to working with frontier labs to provide robust AI safety red teaming and evaluation, we work at the frontier of high-stakes, high-impact missions. We understand that powerful AI systems bring both transformative opportunities and complex risks and we are proud to partner with Government and the biggest tech organisations in the world to ensure AI is not just transformative but is also secure, trustworthy and safe for all.
About the role: As a Customer Director at Faculty, you will serve as a trusted partner and strategic lead for the largest technology and lab clients, advancing the frontier of safe, trustworthy, and audit-ready AI systems. Blending deep technical credibility with delivery leadership, you will guide government bodies, Frontier labs, and high-impact organisations through complex AI safety, evaluation, and red-teaming challenges. You will own key client relationships, drive commercial strategy, and oversee multidisciplinary delivery teams to ensure cutting-edge AI deployments are secure, reliable, and grounded in real-world impact.
What you'll be doing:
- Leading strategic accounts across AI frontier labs, hyperscalers and government entities to build long-term partnerships focused on robust AI safety, evaluation, and red teaming.
- Designing transformation programmes that integrate advanced AI evaluation methodologies, auditing frameworks, and technical standards directly into mission-critical operations.
- Partnering with senior client leaders to translate complex safety, governance, and technical AI concepts into actionable strategy and impactful programmes.
- Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads to ensure high-stakes projects succeed.
- Developing commercial strategies and proposals that expand our work across safety-critical domains while meeting ambitious growth goals.
- Championing thought leadership by sharing insights on AI safety frameworks, emerging risk evaluation, and industry standards with senior stakeholders.
Who we're looking for:
- You bring deep expertise in AI safety, auditing, ethics, or evaluation methodologies, developed through time in government, research labs, or tech-forward environments.
- You are delivery-focused and technically credible, with a track record of translating complex AI and data-oriented concepts into clear strategies for technical senior leaders.
- You have a proven track record of building trusted, long-term relationships with senior stakeholders and navigating strategic commercial conversations with confidence.
- You excel as a collaborative leader, capable of inspiring multidisciplinary teams and bringing together technicians and delivery leads toward a shared mission.
- You possess an entrepreneurial mindset, with the curiosity and drive to identify emerging opportunities and solve ambiguous, high-stakes challenges.
- You are adaptable and outcome-driven, bringing the strategic vision needed to help partners navigate the rapidly changing AI safety landscape.
The Interview Process: Talent Team Screen (30 minutes), Introduction to the team (60 minutes), Discovery Role Play Interview (60 minutes), Commercial Leadership Interview (60 minutes).
Our Recruitment Ethos: We aim to grow the best team - not the most similar one. We know that diversity of individuals foster diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.
Customer Director (Safety) employer: Faculty
At Faculty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Banking AI Transformation, you will have the opportunity to lead transformative projects in a rapidly evolving sector while benefiting from our commitment to employee growth through continuous learning and development. Located in a vibrant area, our team enjoys a supportive environment that values diversity and encourages meaningful contributions to the financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director (Safety)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Faculty. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Faculty before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Director (Safety)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Faculty:Your cover letter is your chance to shine! Tell us why you want to work at Faculty specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Faculty!
How to prepare for a job interview at Faculty
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
