At a Glance
- Tasks: Lead AI-driven projects to enhance national security and build strong government partnerships.
- Company: Join Faculty, a pioneering AI company transforming performance for global clients.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Other info: Diverse and inclusive team culture with excellent career growth opportunities.
- Why this job: Make a real impact in national security while working with cutting-edge AI technology.
- Qualifications: Extensive experience in national security and a strong business development mindset required.
The predicted salary is between 43200 - 72000 £ per year.
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these clients from time to time.
As a Customer Director within our National Security and Safety business unit, you will be the primary commercial lead for a portfolio of high-stakes accounts, driving growth by enabling government partners to supercharge their operations through AI. You will act as a strategic architect, building deep networks of influence and trusted relationships with senior stakeholders to solve complex safety challenges. By bridging the gap between cutting-edge AI and mission-critical customer needs, you will achieve ambitious sales targets while overseeing cross-functional teams to ensure delivery excellence.
What you’ll be doing:
- Developing strategy for the National Security sector to align account plans with broader business unit goals and the evolving safety needs of the UK.
- Driving revenue by acquiring new government partnerships and nurturing existing relationships to meet and exceed ambitious sales targets.
- Creating standout propositions by responding to RFPs and identifying strategic AI use cases that demonstrate long-term value to clients.
- Managing client relationships at the most senior levels, acting as the lead advisor for tier-one accounts and influencing the future shape of their work.
- Designing transformation programmes that blend sophisticated AI deployment with meaningful organisational change to support high-stakes decision-making.
- Overseeing commercial teams, including Senior Managers and Associates, to ensure project success and the professional development of your staff.
- Leading commercial negotiations and pricing proposals to ensure the successful onboarding and retention of critical national security accounts.
Who we’re looking for:
- You have extensive National Security experience and a network to match, ideally combining a history in government with private sector AI build and delivery work.
- You possess a strong business development mindset and a proven track record of managing complex deal processes and achieving revenue targets.
- You are technical, and expert in AI, and can compellingly translate technical AI and data-oriented concepts into clear, actionable strategies for technical senior leaders.
- You are a proven leader of large, multidisciplinary teams that can command the respect of both technicians and delivery leads.
- You have the ability to think strategically about digital transformation, creating business plans that address the unique challenges of government departments.
- You demonstrate an entrepreneurial, proactive approach, with the agility to identify new opportunities and implement solutions across multiple high-stakes projects.
The Interview Process:
- Talent Team Screen (30 minutes)
- Introduction to the team (60 minutes)
- Case Study Interview (60 minutes)
- Culture and Leadership Interview (60 minutes)
Our Recruitment Ethos: We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working (2 days in our Old Street office, London)
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - talent@faculty.ai Please know we are open to conversations about part-time roles or condensed hours.
Customer Director (National Security) employer: Faculty
At Faculty, we pride ourselves on being an exceptional employer, particularly for the Head of Banking role, where you will lead transformative AI initiatives in a dynamic banking landscape. Our culture fosters innovation and collaboration, offering unlimited annual leave, private healthcare, and family-friendly flexibility to ensure a healthy work-life balance. With a strong commitment to employee growth through mentorship and coaching, we empower our team to thrive in a supportive environment that values diverse perspectives and encourages meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director (National Security)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the National Security sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for those interviews by diving deep into AI applications in government. Familiarise yourself with current challenges and how AI can solve them. When you walk into that interview, you want to show that you’re not just knowledgeable but also passionate about making a real impact.
✨Tip Number 3
Practice your pitch! You’ll need to articulate how your experience aligns with the role of Customer Director. Think about specific examples where you’ve driven growth or transformed operations through AI. The clearer you are, the more convincing you’ll be.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Customer Director (National Security)
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI shine through! We want to see how you connect with our mission of using AI for the public good, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Director role. Highlight your experience in National Security and how it aligns with our goals at Faculty. This shows us you’ve done your homework!
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Faculty
✨Know Your AI Stuff
Make sure you brush up on your AI knowledge, especially how it applies to national security. Be ready to discuss specific use cases and how AI can solve complex challenges in government settings.
✨Build Relationships
Since the role involves managing senior client relationships, think about how you can demonstrate your ability to build trust and influence. Prepare examples of past experiences where you've successfully navigated high-stakes interactions.
✨Showcase Your Strategic Thinking
Be prepared to discuss your approach to developing strategies that align with broader business goals. Think of examples where you've created impactful business plans or transformation programmes in previous roles.
✨Practice Case Studies
Since there's a case study interview, practice analysing scenarios related to AI deployment in government. Focus on how you would approach problem-solving and decision-making in a high-pressure environment.
