At a Glance
- Tasks: Lead the growth of AI solutions for maritime defence, driving partnerships and delivering impactful technology.
- Company: Join Faculty, a leader in human-centric AI with a focus on real-world impact.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Other info: Diverse and inclusive team culture with excellent career development opportunities.
- Why this job: Make a difference in national security while working with cutting-edge AI technology.
- Qualifications: Deep maritime expertise and a track record in commercial technology roles required.
The predicted salary is between 72000 - 108000 £ per year.
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle – and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
Our Defence team is focused on building and embedding human‑centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting‑edge AI to high‑stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time.
As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting‑edge AI and mission‑critical naval needs. By blending deep domain expertise with commercial flair, you will secure high‑stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security.
What you’ll be doing:
- Leading the identification and acquisition of high‑value maritime accounts to establish and scale a new sub‑business unit within our Defence portfolio.
- Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations.
- Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long‑term partnership opportunities.
- Developing innovative AI and data‑driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value.
- Overseeing the delivery of sophisticated technology projects, ensuring high‑quality outcomes and maintaining ultimate responsibility for client satisfaction.
- Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast‑paced, high‑growth environment.
- Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision‑making.
Who we’re looking for:
- You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role.
- You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high‑growth tech setting.
- You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions.
- You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands‑on" to ensure the success of a new business area.
- You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
- You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high‑performance culture.
The Interview Process:
- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Case Study Interview (60 minutes)
- Culture and Leadership Interview (60 minutes)
Our Recruitment Ethos:
We aim to grow the best team – not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family‑Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don’t hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part‑time hours.
Customer Director (Maritime) employer: Faculty
At Faculty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Banking AI Transformation, you will have the opportunity to lead transformative projects in a rapidly evolving sector while benefiting from our commitment to employee growth through continuous learning and development. Located in a vibrant area, our team enjoys a supportive environment that values diversity and encourages meaningful contributions to the financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director (Maritime)
✨Tip Number 1
Network like a pro! Reach out to people in the maritime and defence sectors on LinkedIn. Join relevant groups, attend industry events, and don’t be shy about asking for informational interviews. The more connections you make, the better your chances of landing that Customer Director role.
✨Tip Number 2
Prepare for those interviews! Research Faculty’s projects and their impact in the maritime domain. Be ready to discuss how your experience aligns with their mission of delivering human-centric AI solutions. Show them you’re not just another candidate, but someone who truly understands their vision.
✨Tip Number 3
Practice your pitch! You’ll need to communicate your strategic thinking and entrepreneurial spirit clearly. Create a compelling narrative around your past successes and how they can translate into high-value partnerships for Faculty. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team. Let’s make waves together in the maritime sector!
We think you need these skills to ace Customer Director (Maritime)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the maritime sector and any relevant AI projects. We want to see how your background aligns with our mission at Faculty!
Showcase Your Strategic Thinking:In your application, demonstrate your ability to think strategically about AI solutions in the defence sector. Share examples of how you've navigated complex deal processes or built relationships with senior stakeholders.
Be Authentic:We love genuine personalities! Don’t be afraid to let your unique voice shine through in your written application. Share your passion for technology and how you envision making an impact in the maritime domain.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Faculty
✨Know Your Maritime Stuff
Make sure you brush up on your maritime knowledge, especially related to the Royal Navy and NATO/AUKUS. Understand the current challenges they face and how AI can provide solutions. This will show your deep domain expertise and help you connect with the interviewers.
✨Showcase Your Strategic Thinking
Prepare examples of how you've navigated complex deal processes in the past. Be ready to discuss your approach to identifying high-value accounts and how you’ve driven revenue growth. This will demonstrate your entrepreneurial spirit and strategic mindset.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to build trust with senior stakeholders, so focus on being a compelling communicator. Avoid jargon and make sure you can articulate the strategic value of AI in a way that resonates with them.
✨Emphasise Team Collaboration
Highlight your experience working within multidisciplinary teams. Share stories that showcase your leadership maturity and how you’ve fostered a high-performance culture. This will align with their focus on collective success and mentoring within the team.
