At a Glance
- Tasks: Drive revenue growth and build strategic relationships in the Life Sciences sector.
- Company: Join Faculty, a leader in responsible AI innovation since 2014.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Other info: Diverse team culture that values intellectual curiosity and positive impact.
- Why this job: Make a real impact in healthcare by transforming operations with AI solutions.
- Qualifications: Experience in managing senior relationships and leading AI transformation projects.
The predicted salary is between 36000 - 60000 £ per year.
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human‑centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
AI is an epoch‑defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.
About the team: Bringing medicine to patients is complex, expensive and high‑risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life‑changing therapies. We partner with major pharma firms, academic research centres and MedTech start‑ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.
About the role: As a Customer Director, you’ll play an influential role in growing our most impactful accounts. You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end‑user engagement through AI‑powered decision‑making. Leading a high‑performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting‑edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI‑driven transformation.
What you’ll be doing:
- Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector
- Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives
- Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting
- Building trusted relationships with senior budget holders and C‑suite stakeholders to ensure high levels of client satisfaction and retention
- Managing and mentoring cross‑functional commercial teams
- Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI‑driven transformation
- Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real‑world client problems
Who we’re looking for:
- You’ve managed senior, complex stakeholder relationships in the Life Sciences industry – some experience in consulting preferred
- You have experience leading large‑scale AI/digital transformation projects
- You possess a strong business development mindset with experience in sales methodologies and the end‑to‑end management of deal processes
- You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions
- You are a compelling communicator – comfortable collaborating with technical experts and translating data‑oriented concepts for non‑technical audiences
- You bring experience in team mentorship and coaching
- You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact
Our interview process includes:
- Talent Team Screen: 40 mins
- Introduction Interview: 60 mins
- Commercial Interview: 60 mins
- Leadership and Principles interview: 60 mins
- Meet the MD, Commercial: 30 mins
Our Recruitment Ethos: We aim to grow the best team – not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits include:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family‑Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working (2 days in our Old Street office, London)
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat – talent@faculty.ai. Please know we are open to conversations about part‑time roles or condensed hours.
Customer Director employer: Faculty
At Faculty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Banking AI Transformation, you will have the opportunity to lead transformative projects in a rapidly evolving sector while benefiting from our commitment to employee growth through continuous learning and development. Located in a vibrant area, our team enjoys a supportive environment that values diversity and encourages meaningful contributions to the financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the Life Sciences sector. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for AI! When you get the chance to chat with potential employers, share your thoughts on how AI can transform the industry. It’ll show them you’re not just looking for a job, but you’re genuinely interested in making an impact.
✨Tip Number 3
Prepare for those interviews! Research Faculty’s projects and think about how your experience aligns with their goals. Being able to discuss specific examples will set you apart from the crowd.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, if you’re excited about the role, we want to hear from you. Your unique strengths could be just what we need!
We think you need these skills to ace Customer Director
Some tips for your application 🫡
Show Your Passion for AI:When writing your application, let your enthusiasm for AI shine through! We want to see how you connect with our mission of using technology to make a positive impact. Share any relevant experiences that highlight your passion for AI and its applications.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Director role. Highlight your experience in managing complex stakeholder relationships and leading AI projects. This will show us that you understand what we’re looking for!
Be Clear and Concise:We appreciate clarity in applications. Use straightforward language and structure your thoughts logically. This not only makes it easier for us to read but also demonstrates your communication skills, which are crucial for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Faculty!
How to prepare for a job interview at Faculty
✨Know Your AI Stuff
Make sure you brush up on the latest trends and applications of AI, especially in the Life Sciences sector. Be ready to discuss how AI can solve real-world problems and improve client operations. This will show your passion and expertise in the field.
✨Build Relationships Before the Interview
Try to connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. This can give you a leg up during the interview by allowing you to tailor your responses to what Faculty values most.
✨Prepare for Complex Negotiations
Since you'll be leading commercial negotiations, think of examples from your past experiences where you've successfully navigated complex deals. Be ready to discuss your approach to building trust with stakeholders and how you ensure client satisfaction.
✨Showcase Your Communication Skills
Practice explaining technical concepts in simple terms. You’ll need to demonstrate that you can bridge the gap between technical teams and non-technical clients. Use clear, relatable examples to illustrate your points during the interview.
