At a Glance
- Tasks: Lead user research for impactful AI projects in the public sector.
- Company: Join Faculty, a pioneering AI firm transforming government services.
- Benefits: Enjoy unlimited leave, private healthcare, and flexible working options.
- Other info: Diverse team culture that values unique perspectives and backgrounds.
- Why this job: Shape the future of human-centric AI and make a real difference.
- Qualifications: Experience with GDS framework and strong qualitative research skills.
The predicted salary is between 60000 - 80000 € per year.
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.
Our Public Services Business Unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to reducing bureaucratic backlogs - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these clients from time to time.
As a Senior User Researcher you’ll play a pivotal role in building the foundational UR capability for a leading AI firm and lead high-profile public sector projects. At Faculty, you will lead end-to-end research from discovery to live, ensuring our AI solutions meet the GDS Service Standard and truly serve user needs. You’ll act as a founding practitioner, establishing ethical frameworks and mentoring teams across the organisation to build a world-class research culture. This is a pivotal role for someone eager to shape the future of human-centric AI in government.
What you’ll be doing:
- Leading end-to-end user research for complex public sector projects, navigating the CDDO/GDS Service Assessment process to ensure successful delivery.
- Establishing foundational research operations, including standardised methodologies, ethical frameworks, and consent processes for the business unit.
- Partnering with technical teams and designers to translate complex AI domains into clear, human-centric product roadmaps.
- Implementing and managing research tooling and participant recruitment databases, ensuring AI is deployed safely, ethically, and equitably.
- Mentoring and up-skilling colleagues including data scientists and product managers on best practices in qualitative and quantitative research.
- Advocating for user needs at a leadership level, ensuring human-centric insights directly influence high-level business decisions.
Who we’re looking for:
- You bring extensive experience leading research within the Government Digital Service (GDS) framework and successfully navigating service assessments.
- You possess advanced proficiency in qualitative methods like interviewing and usability testing, with a keen eye for turning noisy data into actionable stories.
- You are a clear and effective communicator, capable of navigating complex client environments and influencing senior leadership.
- You have a high level of attention to detail, particularly regarding research ethics, data storage, and informed consent.
- You’re comfortable working as a founding practitioner, with the drive to build research processes from scratch in a fast-paced, technical environment.
The Interview Process:
- Talent Team Screen (30 minutes)
- Introduction Interview (60 minutes)
- Case Study Interview (60 minutes)
- Meet the team (30 minutes)
Our Recruitment Ethos:
We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.
Senior User Researcher in London employer: Faculty AI
At Faculty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and ethical AI development. Our commitment to employee growth is evident through our mentoring programmes and the opportunity to lead impactful public sector projects, all while enjoying benefits like unlimited annual leave and flexible working arrangements. Join us in London, where your contributions will not only shape the future of technology but also make a meaningful difference in society.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Faculty on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview process by practising common questions related to user research and AI. Think about how your experience aligns with Faculty's mission and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Showcase your passion for human-centric AI in your conversations. Faculty loves candidates who are genuinely excited about using technology for the public good, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Faculty.
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with the GDS framework and any relevant projects that showcase your skills in user research. We want to see how you can bring your unique expertise to our team!
Showcase Your Communication Skills:As a Senior User Researcher, you'll need to communicate complex ideas clearly. Use your application to demonstrate your ability to convey information effectively. Whether it's through your writing style or examples of past work, let us see how you can influence and engage stakeholders.
Highlight Ethical Considerations:Given the nature of our work, it's crucial to emphasise your understanding of research ethics and data privacy. Share any experiences where you've navigated these issues successfully, as this will resonate with our commitment to responsible AI practices.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s a great way to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Faculty AI
✨Know Your User Research Inside Out
Make sure you brush up on your knowledge of user research methodologies, especially within the Government Digital Service (GDS) framework. Be ready to discuss how you've successfully navigated service assessments in the past and how you can apply that experience to Faculty's projects.
✨Showcase Your Communication Skills
As a Senior User Researcher, you'll need to influence senior leadership and navigate complex client environments. Prepare examples of how you've effectively communicated insights from user research to stakeholders, ensuring they understand the value of human-centric design.
✨Demonstrate Ethical Awareness
Given the importance of ethical frameworks in AI, be prepared to discuss your approach to research ethics, data storage, and informed consent. Highlight any experiences where you've established or improved ethical practices in your previous roles.
✨Be Ready to Mentor
Since mentoring is a key part of this role, think about how you've supported colleagues in the past. Prepare to share specific instances where you've upskilled team members in qualitative and quantitative research methods, showcasing your leadership potential.
