Senior Manager - Communications and Media in London

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

The communications and media industry is being rewired by AI at every layer — from the networks that carry data, to the platforms that recommend content, to the advertising models that fund it all. Telcos are under pressure to modernise ageing infrastructure while unlocking new B2B and enterprise revenue streams; broadcasters and streamers are fighting for attention in an oversaturated market where subscriber loyalty can no longer be assumed; and publishers and platforms alike are rethinking how content is created, personalised, and monetised in a world of shrinking attention spans and rising consumer expectations.

At Faculty, our Communications & Media team helps operators, broadcasters, publishers, and platforms turn this disruption into advantage. We apply AI to the problems that matter most to the sector: optimising network performance and cost, personalising customer experience at scale, reducing churn, building smarter recommendation and advertising engines, and giving leadership teams the confidence to make high-stakes decisions with imperfect information. We work shoulder-to-shoulder with our clients' teams — combining deep technical expertise with a practical understanding of commercial pressures — to deliver AI that is safe, robust, and genuinely changes how these businesses operate and grow.

If you're motivated by solving real, high-impact problems in a fast-moving industry, and want to help shape how AI transforms Communications and Media, this is the team for you.

Join us as a Senior Manager to oversee a critical portfolio of projects, acting as the primary senior point of contact for both clients and internal Faculty teams. You will drive successful delivery, manage project commercial viability, and nurture strong customer relationships. This is an entrepreneurial role where you will identify new business opportunities, develop proposals, and contribute to the growth of the business unit. You will lead and mentor cross-functional teams while acting as a strategic consultant, applying structured thinking to solve complex, real-world problems with Applied AI.

What you'll be doing:

• Overseeing delivery of an end-to-end project portfolio, ensuring high quality, timely completion, and managing commercial margins
• Forming and maintaining strong, trusted relationships with customers, proactively managing expectations and carefully controlling project scope
• Leading effective project meetings and ensuring clear, consistent communication of purpose and direction to both internal teams and clients
• Identifying risks early, and leading teams to implement effective mitigating actions to ensure project success
• Developing compelling proposals and sales pitches to generate new leads and identify opportunities for additional account growth
• Mentoring and developing project team members' skills, aligning their responsibilities with their professional growth
• Advising clients on AI strategy and solutions, while articulating the value of AI in diverse business contexts

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family-Friendly Flexibility & Flexible working
• Sanctus Coaching
• Hybrid Working

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.