At a Glance
- Tasks: Lead AI transformation programmes and build relationships with senior stakeholders in professional services.
- Company: Join Faculty, a leader in responsible AI innovation since 2014.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Other info: Diverse and inclusive team culture with opportunities for personal growth.
- Why this job: Shape the future of AI in professional services and make a real impact.
- Qualifications: Experience in professional services and a passion for AI-driven transformation.
The predicted salary is between 80000 - 100000 £ per year.
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.
Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.
About the team: In our Professional and Financial Services Business unit, we bring everything we have learned from more than a decade of Applied AI to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions that help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of highly regulated industries, we see immense opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe, impactful deployment.
About the role: Professional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity, automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage. Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering transformation in complex, regulated environments.
We’re looking for a Customer Director to lead our Professional Services practice to define and grow our presence in this sector. You will shape our go-to-market strategy, build enduring relationships with senior stakeholders, and lead the pursuit of ambitious AI transformation programmes. This is an opportunity to build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in professional services.
What you'll be doing:
- Leading complex AI transformation programmes for major professional services firms, moving from strategic thinking to production-grade software delivery.
- Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiency.
- Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challenges.
- Elevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forums.
- Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sector.
- Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence.
Who we're looking for:
- You possess a distinct point of view on how professional services should adopt AI and a clear vision of how agentic applications will reshape legal, accounting, finance, managed services, and other professional services models.
- You bring deep knowledge of the professional services landscape, gained either inside a professional services, a BPO organisation, or as a consultant advising those sectors.
- You have led complex transformation programmes involving organisational change and technology delivery in areas such as IT managed services, Finance, HR operations, legal services, or other B2B functions.
- You’re commercially driven - energised by hitting growth targets with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility.
- You are a compelling communicator who builds trust quickly with senior stakeholders and possesses the clarity to explain complex AI technologies to non-technical audiences.
- You exhibit a leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality.
Our Recruitment Ethos: We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.
Customer Director - Professional Services in London employer: Faculty AI
At Faculty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving field of AI. Our commitment to employee growth is evident through our unlimited annual leave policy, private healthcare, and family-friendly flexibility, ensuring that our team members can thrive both personally and professionally. Join us in London, where you'll have the opportunity to lead transformative AI initiatives for prestigious clients while being part of a diverse and intellectually curious team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director - Professional Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your achievements and projects related to AI and professional services. This gives you a platform to demonstrate your skills beyond just a CV.
✨Tip Number 3
Prepare for interviews by understanding the company’s mission and values. Be ready to discuss how your vision aligns with theirs, especially around AI transformation. Tailor your responses to show you’re not just a fit for the role, but for the company culture too.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Director - Professional Services in London
Some tips for your application 🫡
Show Your Passion for AI:When writing your application, let your enthusiasm for AI shine through! We want to see how you connect with our mission of using AI to drive meaningful change in professional services. Share your thoughts on its potential and how you envision contributing to our journey.
Tailor Your Experience:Make sure to highlight your relevant experience in professional services and AI transformation. We’re looking for specific examples that demonstrate your ability to lead complex projects and build relationships with senior stakeholders. The more tailored your application, the better!
Be Clear and Concise:We appreciate clarity in communication, especially when it comes to complex topics like AI. Keep your application straightforward and to the point. Use simple language to explain your ideas and experiences, making it easy for us to understand your unique perspective.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Faculty!
How to prepare for a job interview at Faculty AI
✨Know Your AI Stuff
Make sure you brush up on the latest trends and applications of AI in professional services. Be ready to discuss how AI can transform operations and enhance customer experiences, as this will show your understanding of the industry and its challenges.
✨Build Relationships Before the Interview
Try to connect with current or former employees on LinkedIn. This can give you insights into the company culture and expectations, plus it might help you get a referral, which can be a great advantage during the hiring process.
✨Prepare Your Success Stories
Think of specific examples from your past work where you've led transformation programmes or built relationships with senior stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about Faculty's approach to AI and their vision for the future. This not only shows your interest in the role but also demonstrates your strategic thinking and engagement with the company's mission.
