About the role
As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting‑edge AI and mission‑critical naval needs. By blending deep domain expertise with commercial flair, you will secure high‑stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security.
What you’ll be doing:
- Leading the identification and acquisition of high‑value maritime accounts to establish and scale a new sub‑business unit within our Defence portfolio.
- Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations.
- Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long‑term partnership opportunities.
- Developing innovative AI and data‑driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value.
- Overseeing the delivery of sophisticated technology projects, ensuring high‑quality outcomes and maintaining ultimate responsibility for client satisfaction.
- Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast‑paced, high‑growth environment.
- Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision‑making.
Who we’re looking for:
- You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role.
- You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high‑growth tech setting.
- You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions.
- You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands‑on" to ensure the success of a new business area.
- You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
- You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high‑performance culture.
The Interview Process
- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Case Study Interview (60 minutes)
- Culture and Leadership Interview (60 minutes)
Recruitment Ethos
We aim to grow the best team – not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Benefits
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family‑Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
Additional Information
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don’t hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part‑time hours.
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Customer Director (Maritime) in London employer: Faculty AI
At Faculty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With access to powerful computational resources and opportunities for professional growth through mentorship and teaching, our team thrives in a supportive environment that values intellectual curiosity. Located in the vibrant Old Street area, you will be part of a diverse team dedicated to transforming organisational performance through impactful AI solutions.
Some tips for your application 🫡
Show Your Passion for AI:When writing your application, let your enthusiasm for AI shine through! We want to see how you connect with our mission of using technology for positive impact, so share your thoughts on how AI can transform the maritime sector.
Tailor Your Experience:Make sure to highlight your relevant experience in the maritime sector and any commercial tech roles you've had. We’re looking for that blend of domain expertise and business savvy, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we want to understand your strategic thinking without getting lost in complex language.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Faculty AI
✨Know Your Maritime Stuff
Make sure you brush up on your maritime knowledge, especially related to the Royal Navy and NATO/AUKUS. Being able to discuss current challenges and opportunities in the maritime sector will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Strategic Thinking
Prepare examples of how you've navigated complex deal processes or turned operational needs into successful AI solutions. This role requires a strategic mindset, so be ready to demonstrate your ability to think critically and creatively about business growth.
✨Build Rapport with Stakeholders
Practice your communication skills! You’ll need to build trust with senior stakeholders, so think of ways to convey the value of technology in a clear and relatable manner. Avoid jargon and focus on how your ideas can make a real impact.
✨Emphasise Your Leadership Experience
Be prepared to discuss your experience in mentoring and leading teams. Highlight specific instances where you've fostered development in a fast-paced environment, as this will resonate well with the company's focus on high-performance culture.
