At a Glance
- Tasks: Manage the lifecycle of refractory components in cremators and ensure timely project delivery.
- Company: Join a global leader in environmentally responsible cremation solutions.
- Benefits: Stable international company with long-term growth plans and a commitment to safety.
- Other info: Opportunity to work in a dynamic environment with a focus on quality and innovation.
- Why this job: Be the key contact for clients and make a real impact in a meaningful industry.
- Qualifications: Experience in project coordination and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
About Facultatieve Technologies
Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide. Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
About the role
We are seeking a Refractory Projects Co-Ordinator to join our team at Moor Road, Leeds. The role centres on managing the full lifecycle of refractory components within a cremator, covering both planned and reactive works. You will be responsible for being the primary point of contact for clients and internal teams, ensuring accurate quotation and delivery of refractory work on time and to budget. This opportunity would suit a commercially aware, customer facing individual with an ability to be flexible, communicate and be an effective problem solver looking to join a stable, international engineering business with long-term growth plans.
What You’ll Be Doing
- Customer Interaction
- Be the main contact for clients and intercompany departments regarding refractory enquiries and issues.
- Carry out customer site visits for scoping new work and customer relationship development.
- Conduct on-site or remote technical assessments of cremator refractory conditions to determine repair or reline requirements.
- Perform periodic on-site inspections of contractor work.
- Build and maintain strong customer relationships to drive satisfaction, retention, and repeat business.
- Order Management
- Process and own customer sales orders from purchase order through to invoicing.
- Prepare an accurate bill of materials to be issued for despatch.
- Ensure all required documentation (Procedures, RAMS, etc.) are submitted before work begins.
- Co-ordinate contractors, logistics, waste management and schedules.
- Work with service coordinators/team to optimise site disruption/downtime.
- Serve as the primary contact throughout project delivery, ensuring work is completed on schedule and meets customer and company expectations.
- Compliance, Health and Safety
- Ensure all activities comply with relevant health, safety, and environmental (HSE) regulations.
- Maintain adherence to company standards and industry-specific safety requirements.
- Promote safe working practices across all projects and contractor activities.
What We’re Looking For
Essential:
- Experience in operations, project coordination, or service-based roles.
- Proficiency in CRM/ERP systems (Oracle NetSuite preferable).
- Experience in working within an ISO 9001 accredited organisation.
- Strong computer skills, including Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High attention to detail and commitment to quality.
Desirable
- Experience with refractory materials or cremator systems.
Refractory Projects Co-Ordinator employer: Facultatieve Technologies
Facultatieve Technologies is an exceptional employer, offering a dynamic work environment in Leeds where innovation and sustainability are at the forefront of our mission. Employees benefit from a strong commitment to professional growth, with opportunities for continuous improvement and development within a stable, international engineering firm. Join us to be part of a team that values integrity, fosters collaboration, and prioritises safety while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Refractory Projects Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research Facultatieve Technologies and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Refractory Projects Co-Ordinator. Practice articulating your problem-solving skills and customer interaction experiences.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Refractory Projects Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Refractory Projects Co-Ordinator role. Highlight any relevant project coordination or customer interaction experience, and don’t forget to mention your proficiency in CRM/ERP systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Facultatieve Technologies. Mention your commitment to safety and quality, and how you can contribute to their mission of sustainability.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Facultatieve Technologies
✨Know Your Stuff
Make sure you understand the basics of refractory materials and cremator systems. Brush up on your knowledge about the company’s mission and values, especially their focus on sustainability and safety. This will show that you're genuinely interested in the role and align with their goals.
✨Showcase Your Communication Skills
As a Refractory Projects Co-Ordinator, you'll be the main point of contact for clients. Prepare examples of how you've effectively communicated with customers or managed relationships in previous roles. Highlight any experiences where you resolved issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems under pressure. Be ready to discuss how you approached these challenges, particularly in project coordination or service-based roles. This will illustrate your ability to handle the fast-paced environment they mentioned.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
