Refractory Operations Lead

Job Description Facultatieve Technologies is a leading provider of cremation and incineration technologies, delivering innovative and environmentally responsible solutions to clients globally. With a reputation for excellence and a commitment to sustainability, we support industries and communities with cutting-edge engineering and service expertise. Our head office is based in Leeds, UK, and we ship to and service clients in over 10 countries, including France, America, Germany, Italy, and Spain. The Role As a Refractory Operations Lead, you will be the first point of contact for our customers, ensuring seamless communication and exceptional service. You will handle customer inquiries, provide quotations, manage orders, and liaise with internal teams to meet customer requirements. Your role is crucial in strengthening customer relationships and supporting our sales, production, and technical teams. What You’ll Do Customer Support Act as the primary contact for customer inquiries, including product information, pricing, and order status. Address and resolve customer concerns professionally and efficiently. Relay technical information between customers and internal engineering teams. Order Management Process and track customer orders with accuracy, ensuring timely delivery…