Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.
Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
About the Role
We are seeking a Spares Co-ordinator to join our team in Leeds. This role exists to provide efficient administrative and customer support services by managing customer orders, coordinating deliveries, liaising with internal departments and suppliers, and ensuring a high level of customer satisfaction. You will be responsible for maintaining effective communication across the business while supporting the sales and service functions. This opportunity would suit an experienced customer service individual looking to join a stable, international engineering business with long-term growth plans.
What You'll Be Doing
- Receive and process customer orders via telephone and email.
- Accurately enter and manage sales orders using NetSuite.
- Raise purchase orders for non-stock parts and monitor progress through to receipt.
- Respond promptly and professionally to customer enquiries regarding orders, deliveries, product availability, and general requests.
- Provide customers with updates on order status and expected delivery dates.
- Liaise with Engineering teams regarding drawing requests, technical queries, and customer‑specific requirements.
- Work closely with Warehouse and Service departments to ensure timely fulfilment of customer orders.
- Arrange transportation for international shipments of Factivate and Denox products.
- Coordinate with suppliers regarding the shipment and movement of Factivate and Denox materials.
- Arrange collections for reagent waste in line with company procedures and applicable regulations.
- Support adherence to health, safety, environmental, and quality standards within all aspects of the role.
- Build and maintain positive working relationships with customers, suppliers, and colleagues.
- Ensure all activities comply with relevant health, safety, and environmental (HSE) regulations.
(Responsibilities will reflect business priorities and may evolve in line with operational needs.)
What We're Looking For
- Experience in customer service, sales administration, order processing, or supply chain coordination roles.
- Proficiency in CRM/ERP systems (Oracle NetSuite preferable).
- Strong Microsoft Office skills, particularly Outlook, Excel, and Word.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities in a fast‑paced environment.
- High attention to detail and commitment to quality.
- Experience arranging domestic and international shipments.
- Experience within a manufacturing, engineering, scientific, or industrial environment.
- Familiarity with export documentation and logistics processes.
- Experience working within an ISO 9001 accredited organisation.
- Understanding of engineering drawings and technical documentation.
Working Pattern & Travel
Full time, 37.5 hours per week (Monday to Friday) with one day per week working from home. This role is a 12 month fixed term contract.
What We Offer
- 24 days' annual leave, increasing with length of service, plus bank holidays
- Festive December shutdown
- An additional paid day off for your birthday
- Competitive pension scheme with company contributions matched up to 5%
- Company sick pay
- Life assurance at 6x your annual salary
- Health Shield wellbeing support and health care cash plan.
- Employee Assistance Programme (EAP) offering confidential advice and support
- Bi‑annual access to an independent pensions advisor
- Electric vehicle salary sacrifice scheme
- Cycle to Work scheme
- Free on-site parking
- Dress Down Fridays
- The opportunity to work for a business with a strong commitment to sustainability and environmentally responsible practices
Inclusion & Diversity
Facultatieve Technologies is committed to building a diverse and inclusive workplace where everyone feels respected, supported and able to thrive. We welcome applications from people of all backgrounds and believe that diverse perspectives strengthen our teams and support our continued success.
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Spares Co-Ordinator in Leeds employer: Facultatieve Technologies
Facultatieve Technologies is an exceptional employer, offering a dynamic work environment in Leeds where innovation and sustainability are at the forefront of our mission. Employees benefit from a comprehensive package that includes generous annual leave, a competitive pension scheme, and a strong commitment to inclusion and diversity, ensuring everyone can thrive. With opportunities for professional growth and a focus on continuous improvement, joining our team means being part of a legacy of engineering excellence and making a meaningful impact in the industry.
