At a Glance
- Tasks: Provide remote technical support and assist with diagnosing and resolving equipment issues.
- Company: Join a global leader in environmentally responsible cremation technology.
- Benefits: Enjoy competitive salary, generous leave, and health benefits, plus a birthday day off!
- Other info: Be part of a diverse team committed to continuous improvement and sustainability.
- Why this job: Make a real impact while working fully remote in a supportive, innovative environment.
- Qualifications: Electrical Engineering qualification and experience in technical support or industrial environments.
The predicted salary is between 40000 - 45000 £ per year.
About Facultatieve Technologies
Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide. Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
We are seeking a Technical Support Engineer to join our team at Moor Road, Leeds. The role centres on providing technical support to customers and field engineers in the operation, diagnosis, fault-finding, and repair of the equipment supplied by the company. The role is responsible for ensuring the safe, reliable, and efficient operation of our equipment while delivering a high standard of customer service and technical support.
- Work closely with field engineers to provide technical support and assist with the investigation and resolution of on-site issues.
- Provide remote technical support via telephone, email, or other communication channels, guiding customers through diagnostic and fault-finding procedures where appropriate.
- Prioritise and manage multiple technical support cases simultaneously, ensuring customer expectations and business priorities are met.
- Develop and maintain technical documentation, including procedures, manuals, technical notes, and knowledge base articles.
- Configure, program and test PCs for contract and spares department requirements, ensuring correct system setup and adherence to delivery schedules and deadlines.
- Build and maintain effective working relationships with customers, engineers, suppliers, subcontractors, and internal departments.
- Ensure all work is carried out in accordance with company policies, safety procedures, quality standards, and relevant legislation.
- Support the continuous improvement of product reliability by identifying recurring issues and contributing to root cause analysis and corrective actions.
Qualifications:
- Electrical Engineering qualification to a minimum of NVQ Level 3 Advanced Apprenticeship (or equivalent).
- Proven experience working within a technical, electrical, or industrial manufacturing environment.
- Experience supporting PLC-controlled equipment and industrial control systems.
- Full, clean UK driving licence.
- Mechanical engineering knowledge or experience.
- Experience with gas and/or oil-fired burner systems.
- Familiarity with Mitsubishi PLCs (Q Series, FX Series) and GX Developer/GX Works software.
- Understanding of ISO 9001 Quality Management Systems and associated procedures.
Working Pattern & Travel
- Full time, 37.5 hours per week (Shift work).
- Monday-Friday- 06:00-14:30, 08:30-17:00, 14:00-22:30
- Saturday- 08:00-17:00 (when on rota)
Benefits:
- 24 days’ annual leave, increasing with length of service, plus bank holidays
- An additional paid day off for your birthday
- Competitive pension scheme with company contributions matched up to 5%
- Company sick pay
- Life assurance at 6x your annual salary
- Health Shield wellbeing support and health care cash plan.
- Employee Assistance Programme (EAP) offering confidential advice and support
- Bi-annual access to an independent pensions advisor
- Electric vehicle salary sacrifice scheme
- Cycle to Work scheme
- Free on-site parking
Inclusion & Diversity
Facultatieve Technologies is committed to building a diverse and inclusive workplace where everyone feels respected, supported and able to thrive.
IT Support Engineer {FULLY REMOTE} in Leeds employer: Facultatieve Technologies
Facultatieve Technologies is an exceptional employer, offering a dynamic work environment in Leeds where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and hands-on experience in cutting-edge control systems. Our inclusive culture fosters teamwork and creativity, making it a rewarding place to advance your career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE} in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Facultatieve Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Facultatieve Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Facultatieve Technologies!
✨Direct Apply to Facultatieve Technologies
Let's not forget to apply directly through the Facultatieve Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer {FULLY REMOTE} in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Facultatieve Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Facultatieve Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Facultatieve Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
