Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure top-notch service.
- Company: Join a global leader in eco-friendly cremation solutions with over 140 years of expertise.
- Benefits: Enjoy flexible working, 24 days leave, and perks like a cycle to work scheme.
- Why this job: Make a real impact by supporting customers and contributing to sustainability efforts.
- Qualifications: 2+ years in customer service, ideally in engineering; strong communication and problem-solving skills required.
- Other info: We celebrate diversity and promote a culture of inclusion and wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
About Facultatieve Technologies
Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.
Guided by our mission – Leading with Integrity, Innovating with Purpose, Prioritising Sustainability – we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
About the Role
We are seeking a Customer Care Coordinator to join our Leeds-based Customer Care team.
This role exists to ensure the reliable performance of customer equipment across the UK and Europe by coordinating service engineers, managing breakdown response and safeguarding service delivery. You will play a critical role in protecting customer uptime, maintaining service standards and ensuring accurate commercial recovery.
This opportunity would suit an experienced service coordinator or customer support professional, ideally from a technical or engineering environment, who thrives in a fast-paced, reactive setting and enjoys balancing operational planning with customer communication.
What You’ll Be Doing
- Planning and coordinating scheduled service visits in line with customer service agreements.
- Responding to breakdowns and organising engineer support to minimise downtime.
- Allocating regional Service Engineers and subcontractors effectively.
- Managing service parts, consumables and purchase orders.
- Generating repair quotations and securing customer approvals.
- Maintaining accurate planning, costing and ticketing records (CRM/ERP systems).
- Reviewing service reports and ensuring follow-up actions are completed.
- Approving timesheets and expenses in line with company policy.
- Building strong relationships with engineers, technical teams, suppliers and customers.
- Contributing to continuous improvement within Customer Care.
What We’re Looking For
Essential
- Experience in a service coordination, customer support or operational planning role.
- Strong organisational skills with the ability to prioritise effectively.
- Confident communication skills with a professional, customer-focused approach.
- Experience using Microsoft Office and business systems (CRM/ERP).
- GCSE English and Maths (or equivalent).
- Full UK driving licence.
Desirable
- Experience within a technical, engineering or manufacturing environment.
- Experience coordinating field-based engineers.
- Understanding of job costing and commercial processes.
- Experience working in regulated or safety-critical environments.
Working Pattern & Travel
Full time, 37.5 hours per week (Monday to Friday) with one day per week working from home.
Salary: Between £34,000 – £38,000 per annum.
What We Offer
- 24 days’ annual leave, increasing with length of service, plus bank holidays.
- Festive December shutdown.
- An additional paid day off for your birthday.
- Competitive pension scheme with company contributions matched up to 5%.
- Company sick pay.
- Life assurance at 6x your annual salary.
- Health Shield wellbeing support and health care cash plan.
- Employee Assistance Programme (EAP) offering confidential advice and support.
- Bi-annual access to an independent pension’s advisor.
- Electric vehicle salary sacrifice scheme.
- Cycle to Work scheme.
- Free on-site parking.
- Dress Down Fridays.
- The opportunity to work for a business with a strong commitment to sustainability and environmentally responsible practices.
Inclusion & Diversity
Facultatieve Technologies is committed to building a diverse and inclusive workplace where everyone feels respected, supported and able to thrive. We welcome applications from people of all backgrounds and believe that diverse perspectives strengthen our teams and support our continued success.
Customer Care Coordinator employer: Facultatieve Technologies
Contact Detail:
Facultatieve Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the engineering and manufacturing processes relevant to the role. Understanding these concepts will not only help you in customer interactions but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Brush up on your CRM/ERP system skills, particularly if you have experience with platforms like SAP or Salesforce. Being proficient in these systems will give you an edge in managing customer orders and inquiries efficiently.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to handle challenges in a fast-paced environment.
✨Tip Number 4
Research Facultatieve Technologies and their commitment to sustainability and inclusion. Being knowledgeable about the company's values and mission will allow you to align your answers with their culture during the interview process.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Care Coordinator position. Tailor your application to highlight relevant experience in customer service, particularly within engineering or manufacturing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in customer service roles. Include specific examples of how you've handled customer inquiries, managed orders, and resolved issues effectively.
Showcase Technical Knowledge: Mention any familiarity you have with engineering and manufacturing processes, as well as your proficiency in CRM/ERP systems like SAP or Salesforce. This will demonstrate your ability to liaise effectively with internal teams and support customers technically.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company's commitment to sustainability and inclusion, aligning your values with theirs.
How to prepare for a job interview at Facultatieve Technologies
✨Know the Company Values
Familiarise yourself with Facultatieve Technologies' mission and values, especially their commitment to sustainability and integrity. Be prepared to discuss how your personal values align with theirs, as this will show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Since the role focuses on customer care, think of specific examples from your past experience where you successfully resolved customer issues or improved customer satisfaction. Highlight your problem-solving abilities and how you handle difficult situations.
✨Understand Technical Aspects
Brush up on basic engineering and manufacturing processes relevant to the role. Being able to communicate technical information effectively will be crucial, so consider how you can demonstrate your understanding during the interview.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, opportunities for professional development, or how they measure customer satisfaction. It shows your enthusiasm and engagement.