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- Tasks: Coordinate service engineers and manage customer equipment performance across the UK and Europe.
- Company: Join a global leader in environmentally responsible cremation and incineration systems.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on continuous improvement and teamwork.
- Why this job: Make a real impact by ensuring customer satisfaction and operational excellence.
- Qualifications: Experience in service coordination or customer support with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
About Facultatieve Technologies
Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide. Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
About the Role
We are seeking a Customer Care Coordinator to join our Leeds-based Customer Care team. This role exists to ensure the reliable performance of customer equipment across the UK and Europe by coordinating service engineers, managing breakdown response and safeguarding service delivery. You will play a critical role in protecting customer uptime, maintaining service standards and ensuring accurate commercial recovery. This opportunity would suit an experienced service coordinator or customer support professional, ideally from a technical or engineering environment, who thrives in a fast-paced, reactive setting and enjoys balancing operational planning with customer communication.
What You’ll Be Doing
- Planning and coordinating scheduled service visits in line with customer service agreements.
- Responding to breakdowns and organising engineer support to minimise downtime.
- Allocating regional Service Engineers and subcontractors effectively.
- Managing service parts, consumables and purchase orders.
- Generating repair quotations and securing customer approvals.
- Maintaining accurate planning, costing and ticketing records (CRM/ERP systems).
- Reviewing service reports and ensuring follow-up actions are completed.
- Approving timesheets and expenses in line with company policy.
- Building strong relationships with engineers, technical teams, suppliers and customers.
- Contributing to continuous improvement within Customer Care.
What We’re Looking For
- Essential
- Experience in a service coordination, customer support or operational planning role
- Strong organisational skills with the ability to prioritise effectively
- Confident communication skills with a professional, customer-focused approach
- Experience using Microsoft Office and business systems (CRM/ERP)
- GCSE English and Maths (or equivalent)
- Full UK driving licence
- Desirable
- Experience within a technical, engineering or manufacturing environment
- Experience coordinating field-based engineers
- Understanding of job costing and commercial processes
- Experience working in regulated or safety-critical environments
Customer Care Co-ordinator employer: Facultatieve Technologies
Contact Detail:
Facultatieve Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission of sustainability and innovation.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to convey information clearly and professionally. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Facultatieve Technologies.
We think you need these skills to ace Customer Care Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service coordination or customer support experience, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. Mention your passion for customer service and how you can contribute to our mission of prioritising sustainability.
Showcase Relevant Experience: When filling out your application, be specific about your past roles. If you’ve worked in a technical or engineering environment, make sure to mention it! We love candidates who understand the industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Facultatieve Technologies
✨Know the Company Inside Out
Before your interview, take some time to research Facultatieve Technologies. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As a Customer Care Coordinator, strong organisational skills are key. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or coordinated service visits. Highlight how you prioritised effectively to meet customer needs.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication with customers and engineers, practice articulating your thoughts clearly. Use examples that demonstrate your customer-focused approach and how you've handled challenging situations in the past.
✨Familiarise Yourself with CRM/ERP Systems
Brush up on your knowledge of CRM and ERP systems, as these will be crucial in your role. If you have experience with specific software, be ready to discuss it. If not, express your willingness to learn and adapt quickly to new systems.