At a Glance
- Tasks: Provide technical support and troubleshoot equipment issues for customers and field engineers.
- Company: Join a global leader in sustainable cremation and incineration systems.
- Benefits: Enjoy competitive salary, generous leave, and health support.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact while working in a mission-driven company focused on sustainability.
- Qualifications: Electrical Engineering qualification and experience in technical support required.
The predicted salary is between 42000 - 42000 £ per year.
About Facultatieve Technologies
Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.
Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries.
With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
About the role
We are seeking a Technical Support Engineer to join our team at Moor Road, Leeds.
The role centres on providing technical support to customers and field engineers in the operation, diagnosis, fault-finding, and repair of the equipment supplied by the company.
The role is responsible for ensuring the safe, reliable, and efficient operation of our equipment while delivering a high standard of customer service and technical support.
- What You’ll Be Doing
- Take ownership of customer issues from initial report through to resolution, ensuring timely updates and effective communication throughout.
- Research, diagnose, troubleshoot, and identify effective solutions to resolve technical and system issues.
- Follow established procedures to escalate unresolved or complex issues to the appropriate internal teams.
- Accurately log, update, and maintain records of customer and employee queries using JITBIT and Net Suite.
- Work closely with field engineers to provide technical support and assist with the investigation and resolution of on-site issues.
- Ask targeted questions to quickly identify the root cause of customer issues.
- Provide remote technical support via telephone, email, or other communication channels, guiding customers through diagnostic and fault-finding procedures where appropriate.
- Prioritise and manage multiple technical support cases simultaneously, ensuring customer expectations and business priorities are met.
- Develop and maintain technical documentation, including procedures, manuals, technical notes, and knowledge base articles.
- Configure, program and test PCs for contract and spares department requirements, ensuring correct system setup and adherence to delivery schedules and deadlines.
- Work collaboratively with management and colleagues to identify, implement, and drive continuous improvement initiatives that enhance product reliability, customer satisfaction, and operational efficiency.
- Build and maintain effective working relationships with customers, engineers, suppliers, subcontractors, and internal departments.
- Liaise with suppliers and third parties during the investigation and resolution of technical issues.
- Ensure all work is carried out in accordance with company policies, safety procedures, quality standards, and relevant legislation.
- Support the continuous improvement of product reliability by identifying recurring issues and contributing to root cause analysis and corrective actions.
- Provide technical feedback to Engineering and Product Development teams to support product improvements, reliability and future design enhancements.
- What We’re Looking For
Essential
- Electrical Engineering qualification to a minimum of NVQ Level 3 Advanced Apprenticeship (or equivalent).
- Proven experience working within a technical, electrical, or industrial manufacturing environment.
- Experience supporting PLC-controlled equipment and industrial control systems.
- Full, clean UK driving licence.
Desirable
- Mechanical engineering knowledge or experience.
- Experience working within the cremation, incineration, or thermal processing industry.
- Experience with gas and/or oil-fired burner systems.
- Familiarity with Mitsubishi PLCs (Q Series, FX Series) and GX Developer/GX Works software.
- Working knowledge of SCADA systems.
- Understanding of ISO 9001 Quality Management Systems and associated procedures.
- Working Pattern & Travel
Full time, 37.5 hours per week (Shift work).
- Monday-Friday- 06:00-14:30, 08:30-17:00, 14:00-22:30
- Saturday- 08:00-17:00 (when on rota)
Salary
What We Offer
- 24 days’ annual leave, increasing with length of service, plus bank holidays
- Festive December shutdown
- An additional paid day off for your birthday
- Competitive pension scheme with company contributions matched up to 5%
- Company sick pay
- Life assurance at 6x your annual salary
- Health Shield wellbeing support and health care cash plan.
- Employee Assistance Programme (EAP) offering confidential advice and support
- Bi-annual access to an independent pensions advisor
- Electric vehicle salary sacrifice scheme
- Cycle to Work scheme
- Free on-site parking
- Dress Down Fridays
- The opportunity to work for a business with a strong commitment to sustainability and environmentally responsible practices
- Inclusion & Diversity
- Facultatieve Technologies is committed to building a diverse and inclusive workplace where everyone feels respected, supported and able to thrive.
We welcome applications from people of all backgrounds and believe that diverse perspectives strengthen our teams and support our continued success.
Technical Support Engineer in Bradford employer: Facultatieve Technologies
Facultatieve Technologies is an exceptional employer, offering a dynamic work environment in Leeds where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and hands-on experience in cutting-edge control systems. Our inclusive culture fosters teamwork and creativity, making it a rewarding place to advance your career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Bradford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer role you’re after at Facultatieve Technologies.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Facultatieve Technologies a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Facultatieve Technologies.
✨Apply Through Company Websites
When you spot a role like Technical Support Engineer at Facultatieve Technologies, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Engineer in Bradford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Facultatieve Technologies a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Facultatieve Technologies specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Facultatieve Technologies
✨Brush Up on Core Engineering Principles
Before heading into the interview with Facultatieve Technologies, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Facultatieve Technologies want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
