At a Glance
- Tasks: Build strong client relationships and provide tailored solutions using FactSet products.
- Company: Join a leading financial data and analytics firm with a collaborative culture.
- Benefits: Comprehensive training, career progression, and a vibrant social community.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Make a real impact in finance while developing your skills in a dynamic environment.
- Qualifications: Interest in Finance/FinTech, strong communication skills, and a team-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Impact: Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world class client support.
What You Will Do: Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:
- Partner with clients to understand their business and investment processes and provide solutions using FactSet products
- Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
- Plan and lead product trainings in client offices and at training seminars
Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions.
What We’re Looking For: Client Solutions Associates have a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions.
Other Experience:
- Experience or desire to be client facing in a support role
- Proficiency at learning and using new technology
- Exceptional verbal and written communication skills
- Ability to build relationships and work on teams
- Strong analytical and problem-solving abilities
- Strong knowledge of Microsoft Office with Excel skills
- Bachelor’s Degree Conferred by May of 2026
What’s In It For You: The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table. A 6-month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long-term career path with FactSet. As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business. Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking. A social community dedicated to volunteerism, intramural sports, and team-building events. Business resource groups designed to cultivate an inclusive environment for all.
FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.
Client Solutions Associate - London, Oct2026 employer: FactSet
FactSet is an exceptional employer that fosters a collaborative and innovative work culture, where your ideas are valued and encouraged. With a comprehensive training programme and a strong focus on professional development, employees have ample opportunities for growth and career progression. Located in London, you will be part of a vibrant community that promotes inclusivity and offers engaging social activities, making it a rewarding place to build your career in the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Associate - London, Oct2026
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those at FactSet. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding FactSet's products and values. Show how your skills align with their mission to provide top-notch client solutions. We want to see your passion!
✨Tip Number 3
Practice your communication skills. As a Client Solutions Associate, you'll need to explain complex ideas simply. Role-play with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FactSet family. Let’s get you in there!
We think you need these skills to ace Client Solutions Associate - London, Oct2026
Some tips for your application 🫡
Show Your Passion for Finance:When writing your application, let your enthusiasm for finance and FinTech shine through. We want to see how your interests align with our mission at FactSet, so don’t hold back on sharing what excites you about the industry!
Tailor Your Application:Make sure to customise your application for the Client Solutions Associate role. Highlight relevant experiences and skills that demonstrate your client-centric mindset and ability to build relationships. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at FactSet!
How to prepare for a job interview at FactSet
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of FactSet's products and services. Familiarise yourself with their client solutions and how they help investment professionals. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Client-Centric Mindset
During the interview, highlight any previous experiences where you've successfully built relationships or provided exceptional service. Use specific examples to demonstrate your ability to understand client needs and deliver tailored solutions, as this is crucial for a Client Solutions Associate.
✨Brush Up on Your Tech Skills
Since the role involves using technology to support clients, be prepared to discuss your proficiency with tools like Microsoft Excel and any other relevant software. If you have experience creating custom models or automating processes, share those examples to showcase your technical abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training programmes, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if FactSet is the right fit for you.
