At a Glance
- Tasks: Build strong client relationships and provide tailored solutions using FactSet products.
- Company: Join a leading financial data and software company with a collaborative culture.
- Benefits: Comprehensive training, career progression, and a vibrant social community.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Make a real impact in finance while developing your skills in a dynamic environment.
- Qualifications: Interest in Finance/FinTech, strong communication skills, and a team-oriented mindset.
The predicted salary is between 30000 - 40000 € per year.
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Impact: Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world-class client support.
What You Will Do: Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:
- Partner with clients to understand their business and investment processes and provide solutions using FactSet products
- Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
- Plan and lead product trainings in client offices and at training seminars
Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions.
What We’re Looking For: Client Solutions Associates have a strong interest in Finance and/or FinTech, client-centric mindset, and desire to collaborate across teams to create unique and innovative solutions.
Other Experience:
- Experience or desire to be client-facing in a support role
- Proficiency at learning and using new technology
- Exceptional verbal and written communication skills
- Ability to build relationships and work on teams
- Strong analytical and problem-solving abilities
- Strong knowledge of Microsoft Office with Excel skills
- Bachelor’s Degree Conferred by May of 2026
What’s In It For You: The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table. A 6-month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long-term career path with FactSet. As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business. Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking. A social community dedicated to volunteerism, intramural sports, and team-building events. Business resource groups designed to cultivate an inclusive environment for all.
FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.
Client Solutions Associate - London, Oct2026 employer: FactSet
FactSet is an exceptional employer that fosters a collaborative and innovative work culture, where your ideas are valued and encouraged. With a robust training programme and clear career progression paths, employees are empowered to grow professionally while making meaningful contributions to the financial industry. Located in London, you will enjoy a vibrant social community, opportunities for networking, and a commitment to diversity and inclusion, making FactSet a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Associate - London, Oct2026
✨Tip Number 1
Network like a pro! Reach out to current employees at FactSet on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding FactSet's products and services. Dive into their website, explore their offerings, and think about how you can contribute to client solutions. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Client Solutions Associate, you'll need to build relationships and explain complex ideas simply. Grab a friend and do some mock interviews to polish your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at FactSet!
We think you need these skills to ace Client Solutions Associate - London, Oct2026
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Mention how you’ve explored the finance or FinTech world and how that drives you to understand client needs better. We love seeing candidates who are eager to learn and grow.
Tailor Your Application:Make sure to customise your application for the Client Solutions Associate role. Highlight your relevant experiences and skills that align with what we’re looking for. This shows us you’re genuinely interested in joining our team at FactSet!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, as this is key in building client relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about FactSet and what we stand for.
How to prepare for a job interview at FactSet
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of FactSet's products and services. Familiarise yourself with their financial data solutions and how they help clients. This will not only show your interest but also allow you to speak confidently about how you can contribute.
✨Showcase Your Client-Centric Mindset
During the interview, highlight any previous experiences where you've successfully built relationships or provided exceptional service. Be ready to discuss how you would approach client interactions and what strategies you would use to ensure high user adoption of FactSet products.
✨Demonstrate Your Analytical Skills
Prepare to discuss specific examples where you've used analytical thinking to solve problems. FactSet values strong analytical abilities, so be ready to explain how you approach challenges and how you can apply this to improve client workflows.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if FactSet is the right fit for you. Think about asking how they measure success in the Client Solutions Associate role.
