Overview
As Lead Site Reliability Engineer at FactSet, you will ensure the reliability, scalability, and performance of our systems and services. You will work with development and operations to automate, build robust infrastructure, and promote engineering best practices. You will manage incidents, define SLOs/SLIs, and drive capacity planning and performance optimization. This role offers the chance to impact mission-critical financial platforms used by a global client base.
Responsibilities
- Monitor and improve production reliability and availability
- Respond to incidents and conduct post-mortems
- Define and track SLOs and SLIs
- Collaborate with development teams to bake reliability in from the start
- Design and implement automation to reduce toil
- Participate in on-call rotation
- Contribute to capacity planning and performance optimization
- Document systems, processes, and runbooks
Key requirements
- Kubernetes (Required)
- Bachelor in Computer Science or relevant degree
- Hands-on experience deploying, managing, and troubleshooting Kubernetes workloads
- Familiarity with Helm packaging
- Understanding of Kubernetes networking, storage, and security best practices
- Experience with cloud platforms (AWS, GCP, Azure)
- CI/CD tooling (GitHub Actions, ArgoCD, Harness)
- Monitoring/observability tools (Prometheus, Grafana, OpenTelemetry)
- Infrastructure as code (Terraform, Pulumi)
- Config management (Ansible, Puppet, Chef)
- Programming/scripting (Python, Go, Bash)
- English fluency (verbal and written)
- Hybrid work model
- Strong problem-solving and analytical approach
- Excellent communication across technical and non-technical teams
- Proactive with a focus on automation and continuous improvement
- Kubernetes
- Helm
- Cloud platforms
Lead Site Reliability Engineer (Kubernetes Required) - Hybrid in London employer: FactSet Research Systems
FactSet is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work culture that fosters collaboration and innovation. With flexible work accommodations, comprehensive benefits including health and retirement plans, and a strong commitment to career progression, employees are empowered to thrive both personally and professionally. Located in vibrant cities like London and Paris, FactSet provides a unique opportunity to be part of a global community dedicated to sustainability and volunteerism, making it an ideal place for those seeking meaningful and rewarding employment.
