At a Glance
- Tasks: Provide exceptional client support and technical expertise in a dynamic environment.
- Company: Join FactSet, a leading financial technology firm with a collaborative culture.
- Benefits: Enjoy health benefits, flexible work options, and career progression opportunities.
- Other info: Be part of a global community focused on sustainability and volunteerism.
- Why this job: Make a real impact in the financial tech space while growing your skills.
- Qualifications: 3+ years in client support, strong analytical skills, and tech-savvy.
The predicted salary is between 63000 - 77000 £ per year.
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
LiquidityBook, a FactSet company, is a leading financial technology firm delivering innovative software solutions to hedge funds, asset managers, banks, and brokers. We are looking for a bright, motivated, and analytically inclined individual to join our team, providing exceptional client services, technical support, and deployment expertise to our expanding global client base.
Ideal Candidate:
The ideal candidate for this role will be a proactive problem-solver with robust technical skills, capable of effectively learning new systems and technologies. Success in this fast-paced, dynamic, and entrepreneurial environment requires strong collaboration abilities with internal project managers, developers, and external clients. Thus, excellent written and verbal communication skills are essential, along with the capacity to maintain a calm and professional demeanor when addressing challenging problems.
The candidate should have experience in technology-related roles within the financial services vendor sector or in a comparable position at a buy-side or sell-side firm. Ideal candidates will have worked with an OMS/PMS/EMS vendor and possess a strong understanding of the FIX protocol.
Key Responsibilities:
- Address, document, and resolve client support incidents from phone, email, and chat channels.
- Respond promptly to client inquiries and investigate to identify root causes.
- Configure GUIs to ensure users have access to relevant trade information.
- Work within an Agile framework to deliver high-quality outcomes within specified timelines.
- Set up End of Day files for trade communication and compliance.
- Document incidents for escalation, noting bugs, suggestions, and relevant client interaction details.
- Escalate issues to Product or Development teams when necessary.
What We're Looking For
Required Skills
- Bachelor’s degree or equivalent required.
- 3+ years of experience in a client support position.
- Strong analytical thinking, problem-solving abilities, and the capacity to manage multiple projects and client expectations.
Desired Skills
- Familiarity with Java and Python is an advantage.
- Understanding of electronic trading in capital markets.
- Experience with databases and knowledge of SQL is a plus.
- Exceptional communication and relationship-building skills.
- High technical aptitude and a desire to learn new technologies.
- Strong interest in financial markets and the investment process.
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
- The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
- Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
- Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
- A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
- Career progression planning with dedicated time each month for learning and development.
- Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
Senior Client Support Specialist employer: FactSet Research Systems Inc.
FactSet is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture that values flexibility and work/life harmony. With comprehensive benefits including health insurance, retirement plans, and dedicated learning opportunities, employees are empowered to thrive in their careers while contributing to a global community focused on sustainability and collaboration. Located in London, this S&P 500 company fosters an entrepreneurial spirit akin to a start-up, making it an ideal place for motivated individuals seeking meaningful and rewarding employment.
Contact Details:
FactSet Research Systems Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FactSet Research Systems Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FactSet Research Systems Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FactSet Research Systems Inc.:Your cover letter is your chance to shine! Tell us why you want to work at FactSet Research Systems Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FactSet Research Systems Inc.!
How to prepare for a job interview at FactSet Research Systems Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
