At a Glance
- Tasks: Assist customers via email, phone, and support tickets while managing office tasks.
- Company: Factra Ltd, a supportive team in the e-liquid and health supplements industry.
- Benefits: Friendly work environment, diverse tasks, and opportunities for growth.
- Other info: Perfect for those who enjoy variety and helping others in a fast-paced setting.
- Why this job: Join a dynamic team and make a difference in customer satisfaction every day.
- Qualifications: Good communication skills, organised, and a team player; experience is a plus.
The predicted salary is between 25335 - 30965 £ per year.
About Us
Factra Ltd is a growing manufacturing and e-commerce company in the e-liquid, CBD, and health supplements space.
We're a small, supportive team, and we're looking for someone organised, positive, and customer-focused to join us.
If you enjoy helping people, keeping things running smoothly, and having a role that's a bit different every day, this could be a great fit.
What the Role Involves
- Customer Service
- Reply to customer emails, support tickets, and phone calls
- Handle general enquiries, order issues, and product questions
- Keep a friendly and professional tone with every customer
- Come up with ideas to help improve customer satisfaction and overall experience
- Office & Admin Duties
- Raise customer invoices
- Work with other departments (production, warehouse, dispatch) to check stock levels and resolve order issues
- Help with day-to-day office tasks like filing, updating documents, and ordering supplies
- Support the wider team with general admin when needed
What We're Looking For
- Someone friendly, approachable, and confident on the phone
- Good written communication skills
- Organised and able to juggle tasks without getting flustered
- Comfortable using basic computer programs (email, spreadsheets, CRM systems, etc.)
- A team player who's happy to pitch in where needed
- Previous customer service experience is helpful, especially in e-commerce, but not essential if you're a quick learner
- Bonus
- Experience with like ecommerce platforms, ERP Systems and invoicing software , or similar
- Any background in office administration or stock coordination
Customer Service Executive in Warrington employer: Factra
At Factra Ltd, we pride ourselves on being an excellent employer that values our team members' contributions and fosters a supportive work culture. Located in a dynamic environment, we offer competitive benefits, opportunities for personal and professional growth, and a chance to be part of a vibrant team dedicated to enhancing customer experiences in the e-commerce sector. Join us to enjoy a role that is diverse and rewarding, where your ideas can make a real impact.
