Manchester, on site | Full time, permanent | £30,000 to £35,000
Factra is a UK manufacturer of e-liquids, vape products, nicotine pouches, CBD and health food supplements. We manufacture in Manchester and trade direct to consumer through a portfolio of brand websites:
We are recruiting an E-commerce Trading Executive to support the commercial performance of that portfolio. The role combines site operations, trading analysis and conversion optimisation.
The role
You will be responsible for the operational accuracy of our brand websites and for identifying and delivering improvements to conversion performance.
The position sits across three areas. Site operations and product data integrity. Trading analysis and reporting. Conversion rate optimisation and onsite testing.
You will report to the Head of E-commerce and Digital and work alongside our marketing, production and customer service functions.
Responsibilities
Maintain product data across all brand sites, including titles, descriptions, imagery, attributes, variants and category taxonomy.
Manage availability and stock accuracy onsite. Escalate low stock lines to production and delist or substitute discontinued products.
Execute the promotional calendar. Configure discount codes, bundles and multibuy mechanics, build campaign landing pages, and complete pre-launch quality assurance on all promotional activity.
Deliver onsite merchandising across homepage, category pages, internal search results and cross-sell and upsell placements.
Produce weekly trading reports in GA4, covering revenue, sessions, conversion rate, average order value and revenue per session, with commentary on variance against prior period.
Analyse the conversion funnel to identify drop-off points, and translate findings into prioritised recommendations.
Plan and execute A/B tests across product detail pages, basket and checkout. Document hypothesis, method and commercial outcome for each test.
Conduct routine site quality assurance covering broken links, failed transactions, page load performance and checkout errors.
Contribute proposals for trading and conversion improvement, supported by data.
Requirements
Two to four years in an e-commerce role with direct responsibility for a live trading site.
Working knowledge of at least one major e-commerce platform. Our portfolio runs on Shopify, WooCommerce and Magento, so cross-platform adaptability is more relevant than depth in any single system.
Competence in GA4 and Excel or Google Sheets, sufficient to interrogate data and account for performance variance rather than report it.
Demonstrable accuracy and attention to detail. This role works on live commercial sites where errors are immediately customer facing.
An evidence-led approach to conversion optimisation, with a preference for testing over assumption.
Practical use of AI tools in your day to day work.
Working HTML and CSS. Experience with Klaviyo or comparable email platforms. Exposure to structured A/B testing tools. Background in a regulated or FMCG category.
Package and progression
Salary of £30,000 to £35,000, dependent on experience.
Defined progression to E-commerce Manager as the department expands.
Company pension scheme, 28 days annual leave plus bank holidays, and staff discount across the brand portfolio.
Commercial responsibility from the outset, with direct access to decision makers and a short approval chain.
The role is based in our Manchester office, five days per week.
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Ecommerce Specialist in Manchester employer: Factra
At Factra Ltd, we pride ourselves on being an excellent employer that values our team members' contributions and fosters a supportive work culture. Located in a dynamic environment, we offer competitive benefits, opportunities for personal and professional growth, and a chance to be part of a vibrant team dedicated to enhancing customer experiences in the e-commerce sector. Join us to enjoy a role that is diverse and rewarding, where your ideas can make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Specialist in Manchester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Factra are looking for when hiring for a Ecommerce Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Factra for the Ecommerce Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Factra as a Ecommerce Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Factra’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Specialist.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Factra, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Factra's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Factra. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Factra
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Factra uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Factra. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
