At a Glance
- Tasks: Provide top-notch customer service and support across various channels.
- Company: Join a growing, supportive team at Factra Ltd in the e-commerce space.
- Benefits: Enjoy a friendly work environment with opportunities for growth and learning.
- Other info: No prior experience needed; just bring your positive attitude and willingness to learn!
- Why this job: Make a difference by helping customers and improving their experience every day.
- Qualifications: Friendly, organised, and confident with good communication skills.
The predicted salary is between 25335 - 30965 £ per year.
About Us
Factra Ltd is a growing manufacturing and e-commerce company in the e-liquid, CBD, and health supplements space. We’re a small, supportive team, and we’re looking for someone organised, positive, and customer-focused to join us. If you enjoy helping people, keeping things running smoothly, and having a role that’s a bit different every day, this could be a great fit.
What the Role Involves:
- Customer Service
- Reply to customer emails, support tickets, and phone calls
- Handle general enquiries, order issues, and product questions
- Keep a friendly and professional tone with every customer
- Come up with ideas to help improve customer satisfaction and overall experience
- Office & Admin Duties
- Raise customer invoices
- Work with other departments (production, warehouse, dispatch) to check stock levels and resolve order issues
- Help with day-to-day office tasks like filing, updating documents, and ordering supplies
- Support the wider team with general admin when needed
What We’re Looking For
- Someone friendly, approachable, and confident on the phone
- Good written communication skills
- Organised and able to juggle tasks without getting flustered
- Comfortable using basic computer programs (email, spreadsheets, CRM systems, etc.)
- A team player who’s happy to pitch in where needed
- Previous customer service experience is helpful, especially in e-commerce, but not essential if you’re a quick learner
Bonus
- Experience with ecommerce platforms, ERP Systems and invoicing software, or similar
- Any background in office administration or stock coordination
Customer Service Executive in Manchester employer: Factra
Factra is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that encourages professional development in the rapidly evolving e-liquid and CBD market. Join us to be part of a forward-thinking team where your contributions directly impact our success and the future of our products.
