At a Glance
- Tasks: Assist customers via email, phone, and support tickets while ensuring a smooth experience.
- Company: Factra Ltd, a vibrant e-commerce and manufacturing company in health products.
- Benefits: Supportive team environment with opportunities for personal growth and development.
- Why this job: Make a difference by helping customers and improving their experience every day.
- Qualifications: Organised, positive attitude, and a passion for customer service.
The predicted salary is between 25110 - 30690 £ per year.
About Us
Factra Ltd is a growing manufacturing and e-commerce company in the e-liquid, CBD, and health supplements space. We’re a small, supportive team, and we’re looking for someone organised, positive, and customer-focused to join us. If you enjoy helping people, keeping things running smoothly, and having a role that’s a bit different every day, this could be a great fit.
What the Role Involves:
- Reply to customer emails, support tickets, and phone calls
- Handle general enquiries, order issues, and product questions
- Keep a friendly and professional tone with every customer
- Come up with ideas to help improve customer satisfaction and overall experience
Customer Service Executive employer: Factra
Factra is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that encourages professional development in the rapidly evolving e-liquid and CBD market. Join us to be part of a forward-thinking team where your contributions directly impact our success and the future of our products.
