At a Glance
- Tasks: Provide top-notch customer service and support across various channels.
- Company: Join a growing, supportive team at Factra Ltd in the e-commerce space.
- Benefits: Flexible working environment with opportunities for personal growth.
- Other info: No prior experience needed; just bring your positive attitude and willingness to learn!
- Why this job: Make a difference by helping customers and improving their experience daily.
- Qualifications: Friendly, organised, and confident with good communication skills.
The predicted salary is between 25335 - 30965 £ per year.
About Us
Factra Ltd is a growing manufacturing and e-commerce company in the e-liquid, CBD, and health supplements space. We’re a small, supportive team, and we’re looking for someone organised, positive, and customer-focused to join us. If you enjoy helping people, keeping things running smoothly, and having a role that’s a bit different every day, this could be a great fit.
What the Role Involves:
- Customer Service
- Reply to customer emails, support tickets, and phone calls
- Handle general enquiries, order issues, and product questions
- Keep a friendly and professional tone with every customer
- Come up with ideas to help improve customer satisfaction and overall experience
- Office & Admin Duties
- Raise customer invoices
- Work with other departments (production, warehouse, dispatch) to check stock levels and resolve order issues
- Help with day-to-day office tasks like filing, updating documents, and ordering supplies
- Support the wider team with general admin when needed
What We’re Looking For
- Someone friendly, approachable, and confident on the phone
- Good written communication skills
- Organised and able to juggle tasks without getting flustered
- Comfortable using basic computer programs (email, spreadsheets, CRM systems, etc.)
- A team player who’s happy to pitch in where needed
- Previous customer service experience is helpful, especially in e-commerce, but not essential if you’re a quick learner
Bonus
- Experience with ecommerce platforms, ERP Systems and invoicing software, or similar
- Any background in office administration or stock coordination
Customer Service Executive in Bolton employer: Factra
Factra is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that encourages professional development in the rapidly evolving e-liquid and CBD market. Join us to be part of a forward-thinking team where your contributions directly impact our success and the future of our products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Factra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Factra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Factra:Your cover letter is your chance to shine! Tell us why you want to work at Factra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Factra!
How to prepare for a job interview at Factra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
