Factory is seeking an Enterprise Customer Success Manager to oversee a portfolio of strategic accounts, driving adoption, enablement and usage of the Factory platform. You will be the main contact in the customer journey from onboarding to renewal, shaping playbooks and contributing to product roadmap.
You will partner with VP-level engineers and technical leads, build repeatable success plans, and lead workshops and business reviews to demonstrate value and ROI, paving the way for expansion
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Strategic Enterprise CSM: Adoption & Growth in London employer: Factory
As a Customer Success Manager at our innovative company, you will thrive in a dynamic work culture that values collaboration and creativity. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and learning. With locations in vibrant cities like San Francisco, New York City, and London, you'll enjoy the unique advantages of working in some of the world's most exciting hubs for technology and business.
