At a Glance
- Tasks: Lead a diverse team to create outstanding visitor experiences at Aviva Studios.
- Company: Join Factory International, a vibrant arts and cultural venue in Manchester.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Be at the heart of exciting events and make a real impact on visitor experiences.
- Qualifications: Strong leadership skills, effective communication, and a passion for inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
The Venue Duty Manager is a key role with our visitor team – it provides day-to-day duty management of the venue, events, and activities, contributes to creating an outstanding and inclusive visitor experience at Aviva Studios, and leads a diverse team on the ground that includes Supervisors, Hosts and Volunteers.
You’ll coordinate with a range of other teams including our food and drink, security and cleaning partners – as well as internal teams like Ticketing, Event Management and Producing. The Duty Management team are the operational leads in the venue – you’ll be proactive in ensuring visitor safety, responding to incidents and escalating issues as needed. Working across a rota – you’ll cover both building duty management shifts, as well as shifts managing the visitor-facing aspects of specific events and functions.
In a venue like Aviva Studios, no two events are the same, so our Duty Manager team also plays a role in planning for flexible and adaptable visitor experience. Behind the scenes you’ll also contribute to our management, rota-ing and communications with our host team.
Venue Duty Manager Responsibilities
Fulfil the role of Duty Manager in the operational structure of Aviva Studios, working with Supervisors, and other teams in the day-to-day delivery of outstanding and inclusive customer service to all visitors.
Play a leading delivery and decision-making role in the day-to-day operation of Aviva Studios, this may include leading evacuations, completing risk assessments, managing crowd-flow, responding to first aid incidents, monitoring and maintaining the safety and visitors, colleagues and artworks, as well as incident response and management.
Oversee complex visitor operations – often including multiple events of scale taking place simultaneously.
Manage the visitor-facing teams at Aviva Studios. Depending on the day and type of event this may include directly briefing and managing hosts and volunteers, or leading a team who in turn manage hosts and volunteers.
Oversight and on the day management of key visitor-facing functions such as: retail, reception, security, cloakroom, ticket scanning, etc.
Work with Producers and Event Managers to scope and plan operational needs for commercial and creative programming and events.
Work with the wider Duty Management team to embed a positive and proactive team culture.
Play a key role in developing, training and equipping Supervisors, Hosts and Volunteers to contribute to the visitor experience offer at Aviva Studios.
Contribute to our management, rota-ing and communications with our host team.
Champion Equality, Diversity, Inclusion and Accessibility, ensuring Aviva Studios provides a consistent experience to all visitors
Venue Duty Manager Person Specification
ESSENTIAL
- Experience of motivating and leading teams of people through the operational delivery of range of large-scale live events
- Effective communication skills with the ability to communicate with a broad range of people from different backgrounds
- Ability to take a collaborative approach to multiple workloads; including attending multi-departmental planning meetings, project scoping and live event delivery
- Ability to remain calm under pressure, retaining an open and approachable manner
- Excellent organisational and administration skills with the ability to manage multiple priorities effectively
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
- Familiarity with Health & Safety best practice, and implementation of policies and procedures
- Willingness to undergo relevant statutory checks e.g. DBS (Factory International will process and pay for this)
- Willingness to undertake First Aid, Safeguarding and Health and Safety Training
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
- Willing to complete relevant statutory checks e.g. DBS (Factory International can support with processing and payment)
DESIRABLE
- Previous experience of working within an arts/cultural venue, large events venue or a customer-focused organization
- Previous experience of working at a silver or bronze level on large events.
- Understanding/knowledge of accessibility and previous experience of working with access customers
- Good IT skills, including proficiency with Microsoft office programs and the ability to work with project management tools.
- Enthusiasm for training, mentoring and support of emerging talent
#J-18808-Ljbffr
Venue Duty Manager in Manchester employer: Factory International
Factory International in Manchester is an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. As a Video Operations Lead, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and unique opportunities to work on high-profile live events. Join us to be part of a team that values your expertise and fosters a passion for delivering outstanding visual experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Duty Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Factory International. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Factory International
Don't be shy about reaching out to Factory International directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Duty Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Factory International and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Factory International
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
