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- Tasks: Provide first- and second-line IT support for events and end-user devices.
- Company: Leading international venue in Manchester with a focus on user experience.
- Benefits: Competitive salary of £27,976 per annum and opportunities for growth.
- Why this job: Join a dynamic team and enhance the IT experience for users at exciting events.
- Qualifications: Solid background in customer support and effective communication skills.
- Other info: Applications close on 25th February 2026.
The predicted salary is between 16785 - 18867 £ per year.
A leading international venue in Manchester is looking for an IT Helpdesk Analyst to deliver first- and second-line support, ensuring optimal use of end-user devices and providing general IT support for events.
Candidates should have a solid background in customer support, security hygiene, and the ability to communicate effectively with users across various levels. This role is crucial in maintaining IT services and enhancing the user experience.
Salary offered is £27,976 per annum, with a closing date for applications on 25th February 2026.
IT Helpdesk Analyst - Secure 2nd-Line Support in Manchester employer: Factory International
Contact Detail:
Factory International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst - Secure 2nd-Line Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills in customer support and security hygiene can shine through during the conversation.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to deliver effective support.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stand out from the crowd. Don’t miss out on this opportunity to join a leading venue in Manchester!
We think you need these skills to ace IT Helpdesk Analyst - Secure 2nd-Line Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and IT services. We want to see how your skills align with the role of an IT Helpdesk Analyst, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in security hygiene can enhance the user experience. We love seeing personality in applications!
Show Off Your Communication Skills: Since this role involves interacting with users at various levels, make sure to demonstrate your communication skills in your application. We appreciate clear and concise language that reflects your ability to engage effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Don’t miss out on this opportunity!
How to prepare for a job interview at Factory International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to first- and second-line support. Familiarise yourself with common issues users face and how to resolve them, especially in a venue setting. This will show that you're not just a techie but someone who understands the user experience.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully helped customers. Highlight your ability to communicate effectively with users at different levels, as this role requires strong interpersonal skills. Think of specific scenarios where you turned a frustrated user into a satisfied one.
✨Understand Security Hygiene
Since security hygiene is a key aspect of this role, be ready to discuss best practices in IT security. Brush up on topics like password management, data protection, and how to educate users about safe IT practices. This will demonstrate your commitment to maintaining a secure environment.
✨Research the Venue and Its Events
Take some time to learn about the venue and the types of events they host. Understanding their operations can help you tailor your responses during the interview. It shows genuine interest and helps you connect your skills to their specific needs.
