At a Glance
- Tasks: Lead hospitality operations and create exceptional guest experiences at a cultural venue.
- Company: Join Factory International, one of the UK's most ambitious cultural venues.
- Benefits: Competitive salary, leadership development, and a supportive work environment.
- Other info: Opportunities for career growth and a culture of continuous improvement.
- Why this job: Shape the future of hospitality while empowering teams and driving commercial success.
- Qualifications: Experience in managing large hospitality teams and strong commercial awareness required.
The predicted salary is between 47000 - 47000 £ per year.
- Closing date - 17 August 2026
- Salary - £45-£47,000 per annum (dependent on experience)
Please feel free to contact us at recruitment@factoryinternational. org if you require any support in completing your application.
The Hospitality General Manager will lead the operational delivery and commercial performance of hospitality across Factory International, creating an environment where great people can do their best work and guests receive exceptional experiences.
This role will build a culture of ownership, accountability and continuous improvement, empowering managers and teams to make informed decisions, solve problems and contribute to the success of the operation.
The Hospitality General Manager will be supported with the autonomy, senior leadership partnership and organisational commitment needed to shape the future of hospitality across one of the UK's most ambitious cultural venues.
- The key responsibilities for the Hospitality General Manager include;
- Operational leadership
The Hospitality General Manager will
- Create clarity, alignment and shared purpose across all hospitality operations.
- Lead from the front during live events and venue activity, remaining visible, approachable and solutions-focused.
- Foster a culture where managers take ownership of outcomes and work collaboratively across teams to achieve them.
- Encourage learning, reflection and continuous improvement following both successes and challenges.
Factory International will
- Trust you to make operational decisions that support guest experience, team wellbeing and commercial success.
- Involve you in wider venue and organisational planning, ensuring hospitality has a strong voice at the table.
- Commercial performance
The Hospitality General Manager will
- Take ownership of hospitality profitability and support managers to understand how their decisions contribute to commercial success.
- Use data, insight and forecasting to inform decisions and drive continuous improvement.
- Promote commercial awareness at all levels, helping teams understand the impact they have on revenue, costs and guest satisfaction.
- Celebrate high performance and recognise contributions that deliver positive results.
Factory International will
- Provide access to the information, tools and support needed to make informed commercial decisions.
- Encourage innovation and calculated risk-taking where it contributes to better outcomes.
- Team leadership and accountability
The Hospitality General Manager will
- Develop a culture where people feel trusted, respected and accountable.
- Coach and support managers to lead with confidence, consistency and empathy.
- Create an environment where feedback is welcomed, performance conversations are constructive and success is recognised.
- Build high-performing teams that embrace collaboration, inclusivity and shared responsibility.
Factory International will
- Invest in leadership development and support your growth as a senior leader.
- Encourage open communication, challenge and participation across all levels of the organisation.
- Workforce and Pipeline
The Hospitality General Manager will
- Build sustainable talent pipelines and create opportunities for people to develop and progress.
- Champion training, mentoring and knowledge-sharing across the team.
- Support innovative approaches to workforce planning and multi-skilled working.
- Help create pathways into hospitality careers through partnerships with Factory Academy and other initiatives.
Factory International will
- Support your efforts to develop talent and invest in workforce capability for the long term.
- Promote a learning culture where development is valued and encouraged.
- Customer experience and standards
The Hospitality General Manager will
- Champion a guest-first mindset across all hospitality operations.
- Empower teams to resolve issues, take ownership and deliver memorable experiences.
- Promote accessibility, inclusion and consistency in every aspect of the guest journey.
- Use guest feedback and operational insight to drive improvements.
Factory International will
- Share responsibility for creating an exceptional guest experience across the organisation.
- Support innovation and continuous improvement in service delivery.
- Strategic development
- Drive improvements in operating model so that efficiency, flexibility and capability increase over time
- Support the development of hybrid roles so that resource is used more effectively across guest touchpoints
- Leadership Expectations: What success will look like
The Hospitality General Manager will
- Demonstrate visible leadership and personal accountability.
- Foster trust through openness, consistency and integrity.
- Encourage participation and seek diverse perspectives before making decisions.
- Take ownership of challenges while enabling others to own solutions.
- Balance commercial performance with people development and guest experience.
- Lead change positively and help others navigate uncertainty with confidence.
Factory International will
- Create an environment where leadership is supported, not isolated.
- Value collaboration over hierarchy and contribution over status.
- Recognise achievement, learning and innovation.
- The person specification for the Hospitality General Manager are;
ESSENTIAL
- Experience managing hospitality operations with multi-million pound turnover
- Experience leading teams of 100+ employees
- Significant senior leadership experience in hospitality, events or similar operational environments
- Proven experience delivering profit through operational control
- Experience leading managers and large, diverse teams
- Strong commercial awareness and ability to use data to inform decisions
- Ability to operate effectively in fast-paced, live environments
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
- Willing to complete relevant statutory checks e. g. DBS (Factory International can support with processing and payment)
DESIRABLE
- Experience working in complex, multi-use venues
- Experience building workforce pipelines or training pathways
- Interest in developing multi-skilled teams and hybrid roles
- Enthusiasm for training, mentoring and support of emerging talent
When applying please do not rely solely on Chat GPT/AI software for your answers as it may not fully reflect your skills and experience and how they align with this role and we may decide to discount your answer if we believe it is solely generated by AI.
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Hospitality General Manager in Manchester employer: Factory International
Factory International in Manchester is an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. As a Video Operations Lead, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and unique opportunities to work on high-profile live events. Join us to be part of a team that values your expertise and fosters a passion for delivering outstanding visual experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality General Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Factory International. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Factory International
Don't be shy about reaching out to Factory International directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality General Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Factory International and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Factory International
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
