At a Glance
- Tasks: Lead and optimise IT infrastructure, ensuring top-notch service delivery and security.
- Company: Join Factory International, a vibrant hub for creativity and technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a team that champions diversity and supports emerging talent.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience in IT management and enterprise networking is essential.
The predicted salary is between 46000 - 46000 £ per year.
The IT Manager is responsible for overseeing the operation, maintenance, and ongoing improvement of Factory International’s IT infrastructure, including helpdesk services, hardware, AV systems, networks, cybersecurity, and domain governance. The role also manages website infrastructure and third‑party suppliers, ensuring high-quality service delivery and compliance with contracts. Working collaboratively across the organisation, the IT Manager provides technical expertise to deliver projects, implementing and enhancing systems to meet business needs, and may lead or contribute specialist input throughout the project lifecycle to ensure successful outcomes.
Key Responsibilities
- Ensuring all technology services are run to the highest standards and quality of service (performance), with minimal service disruption or downtime.
- Operational management of enterprise network infrastructure, including HPE Aruba wired and wireless networks, ensuring availability, performance, security, and scalability.
- Management and ongoing optimisation of perimeter and internal network security using Palo Alto next‑generation firewalls (or equivalent), including policy management, logging, rule reviews and threat prevention features.
- Website infrastructure – manage the service provider contract for website operations, upgrades, and maintenance. Liaise with the Audience web team and software development provider on all aspects.
- Line management of the IT support team and external contractors.
- Managing the central IT helpdesk function – establish and develop effective fault/support services.
- Administration and continuous improvement of endpoint and device security via Microsoft Intune, including device compliance policies, conditional access integration, and endpoint hardening.
- Bi‑monthly review of status (M365, Azure, website) and push to reduce recommendations/remediations and deliver improvements in scoring.
- Managing the relevant IT budget aspects, including OPEX, leases and capital expenditure, while tracking and monitoring costs to stay within budget and ensure cost‑effectiveness.
- Monthly reporting on project status, as well as service desk and network performance.
Essential Qualifications
- Demonstrable experience in IT infrastructure and operations management in a complex, multi‑site or venue‑based environment.
- Strong hands‑on experience managing enterprise networking solutions, including HPE Aruba switching and wireless platforms.
- Proven experience administering Palo Alto next‑generation firewalls (or equivalent), including security policy management and troubleshooting.
- Practical experience managing Windows, iOS and other endpoint devices using Microsoft Intune, including compliance, configuration profiles and application deployment.
- Experience working with Microsoft 365, Azure / Entra ID and identity‑based security controls.
- Commitment to championing representation and inclusion at every level of the organisation, with a proven ability to work with people from a wide range of backgrounds.
- Willingness to undertake relevant statutory checks (eg DBS). Factory International can support processing and payment.
Desirable
- Experience supporting Cyber Essentials or similar cyber security frameworks.
- Experience working with third‑party IT service providers and managed service contracts.
- Exposure to creative, cultural or event‑led organisations.
- Enthusiasm for training, mentoring and support of emerging talent.
IT Manager employer: Factory International
Factory International is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal environment for IT professionals looking to make a meaningful impact. With a commitment to employee growth, we offer opportunities for continuous learning and development, alongside competitive benefits such as a salary of £46,000 per annum. Located in a vibrant area, our organisation supports a dynamic IT infrastructure, ensuring that you will be at the forefront of innovative technology solutions while contributing to exciting projects in the creative and cultural sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current IT Managers on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT management. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its IT infrastructure. Be ready to discuss how your experience aligns with their needs, especially around network security and management. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Manager role. Highlight your experience with IT infrastructure, network management, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your commitment to inclusion and representation!
Showcase Your Technical Skills:Be specific about your technical expertise in areas like HPE Aruba networks, Palo Alto firewalls, and Microsoft Intune. We love seeing concrete examples of how you've used these skills in past roles to improve IT services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Factory International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise networking solutions, especially HPE Aruba and Palo Alto firewalls. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed or contributed to, particularly those involving IT infrastructure improvements. Highlight your role in ensuring successful outcomes and how you collaborated with different teams.
✨Understand the Company Culture
Research Factory International and its commitment to representation and inclusion. Be prepared to discuss how you can contribute to this culture and work effectively with diverse teams.
✨Be Ready for Technical Questions
Expect technical questions related to Microsoft Intune, Azure, and endpoint security. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical stakeholders.
