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- Tasks: Provide first and second-line technical support while ensuring device security and compliance.
- Company: Leading UK venue for events with a focus on innovation and security.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT support and cybersecurity.
- Qualifications: Strong communication skills and knowledge of patch management required.
- Other info: Embrace emerging IT trends in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK venue for events is seeking a Helpdesk Support Technician to provide first and second-line technical support. The role involves ensuring devices and core services are available and secure while performing cybersecurity tasks and maintaining compliance with IT policies.
Responsibilities include:
- Device management
- User support
- Cybersecurity actions
- Collaborating effectively with stakeholders
Strong communication skills and knowledge in patching management are essential. Embrace emerging IT trends to enhance service delivery.
IT Helpdesk & Security Analyst employer: Factory International
Contact Detail:
Factory International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk & Security Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those working in helpdesk roles. Attend events or webinars where you can meet potential employers and show off your passion for tech.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal project that highlights your technical abilities, especially in cybersecurity and device management. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common helpdesk scenarios and cybersecurity challenges. We recommend practising your responses to typical questions so you can demonstrate your problem-solving skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk & Security Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and cybersecurity. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experiences where you’ve successfully collaborated with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Factory International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around first and second-line support. Be ready to discuss your experience with device management and patching management, as these are crucial for the role.
✨Show Off Your Cybersecurity Savvy
Since the job involves cybersecurity tasks, be prepared to talk about your understanding of IT security policies and compliance. Share examples of how you've handled security issues in the past to demonstrate your expertise.
✨Communicate Like a Pro
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with various stakeholders. Think of scenarios where you've successfully communicated complex ideas.
✨Stay Ahead of IT Trends
Embrace emerging IT trends and be ready to discuss how they can enhance service delivery. Research current trends in helpdesk support and cybersecurity, and think about how you can apply them in the role you're interviewing for.
