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- Tasks: Build strong relationships with customers and solve their queries via various channels.
- Company: Join a fast-growing, multicultural tech company based in Barcelona.
- Benefits: Enjoy private health insurance, language classes, and free breakfast in a pet-friendly office.
- Why this job: Be part of a team that shapes the future of business management technology.
- Qualifications: Excellent English skills and a proactive attitude; customer service experience is a plus.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Hello! At Factorial we're looking for a new Customer Support Associate to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. We are looking for a Customer Support Associate to join our team. Currently, the team is made up of 80 people of different nationalities.
- Maintain and create simultaneously strong relationships with existing customers.
- Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.
- Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.
- Provide information about products/services/policies.
- Document interactions.
Your Profile:
- Excellent command of the English language (spoken and written).
- You demonstrate full ownership on each activity you develop.
- You are proactive and you like to put forward new ideas.
- Excellence in communicating and problem-solving.
- Previous experience dealing with customers is a plus!
Perks of being part of our team:
- High growth, multicultural and friendly environment.
- Healthy life with private health insurance.
- Language classes and discounts.
- Breakfast in the office, organic fruit and free caffeine and theine.
- Pet Friendly and no dress code!
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values:
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
Customer Support Associate - UK& ROW Markets in Belfast employer: Factorial HR
Contact Detail:
Factorial HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate - UK& ROW Markets in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Factorial's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and resolving customer queries, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these during your chat!
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or a video interview, make sure to articulate your thoughts clearly. Remember, this role is all about building strong relationships with customers, so let your personality shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Factorial family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Associate - UK& ROW Markets in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Support Associate role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Factorial HR
✨Know the Company Inside Out
Before your interview, take some time to research Factorial. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Support Associate, you'll need to demonstrate your ability to resolve issues efficiently. Prepare examples from your past experiences where you've successfully solved customer problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Embrace the Company Values
Factorial values ownership, learning, partnership, and growth. Think about how you can relate your personal values and experiences to these principles. Be ready to discuss how you embody these values in your work and how they align with your approach to customer support.
